Personable, dependable, honest leader offering 15 years of success as Director of product & operations within a family run travel company, catering to worldwide Inbound market based out of New Delhi, India with excellent ground network across India & Nepal. Passion for delivering excellent customer service (both B2B & B2C) at every interaction;dedicated to progressing career within the hospitality industry and open to other service/management based Industries as well.15-year tenured leadership, education, and evaluation professional adept at helping organizations optimize their performance through professional and organizational development. Visionary executive equipped with an entrepreneurial mindset and in-depth knowledge of business operations and development on a global level.

First in travel trade to work rigorously on Responsible Travel Policy which helped overseas agents to generate more business. Met company's main overseas agents and new ones in the first overseas trip itself.

Worked on overseas groups & FIT roasters and got an understanding of the operations. Lead back to back tour groups for major overseas agents to get first hand operational knowledge and experience. It included leisure and trekking tours. Conducted recce tours to find new properties, routes and improve existing ones.

Work mainly revolved around Medical Records Retrieval. One of the first KPOs in trade with outbound operations.