Sheikh Kaiwan Email & Phone Number

Uae

To manage multiple agencies and achieve the given target, In order to do so the following processes are followed:  Allocate newly identified skip, non-contactable and written off accounts to the agencies.Trace non contactable and SKIP accounts. Persuade agencies to recover the maximum amount while controlling the waiver on outstanding balances. Personally visit the agencies and perform audit of accounts and processes. Co-ordinate with agencies to file police notification in the native countries, issue legal notices and contact customer directly to negotiate for the maximum recovery possible. Coordinate with the legal team for filing criminal/civil cases against delinquent accounts locally. Negotiate payment terms and settlement when right party contact is established. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment. Advise management regarding collection strategy effectiveness for various portfolios. Negotiating with customers while maintaining a manner which shows sensitivity, tact, and professionalism. Contact customers via outbound/inbound phone calls and other means of communication by using the company’s call model to secure balance of debt by negotiating payment terms and methods Utilize various means of skip tracing to locate customers. Communicate with clients/customers by telephone and/or written correspondence to attempt to bring resolution to unpaid accounts.

Dubai

 Manage the customer service functions of the SME unit & branches.  Contact customers in the SME Unit to cross sell, up sell banks products and services.  Carry out all branch administrative tasks, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.  Send all complete error free account opening/loan/credit card applications to the respective departments.  Ensure approvals are in place prior before processing transactions.  Create CIF for new to bank customers through Finacle.  Liaise with various departments within the bank and resolve queries and problems. Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external  Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.  Identify and recommend improvements to procedures and processes to improve process and service levels.  Provide specialist information, guidance and advice to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.  Regularly review customer portfolio to identify potential sales/business opportunities. Understand customer needs and requirements and cross sell products to Customers. Retain customers through complaint resolution and other enquiries in coordination with Complaints unit.

Dubai

To acquire, develop and strengthen customer relationships through effective relationship management in accordance with business goals  Manage and develop relationships with new and existing customers through professional consultative financial analysis  Advice on and sale of company accounts, credit cards and business facilities.  Designing and executing marketing strategies to identify corporate clients for Business Finance.  Interviewing and referring qualified customers to financial advisors for the sale of regulated products (Life Insurance, pensions, Long term Investments and mortgages)  High focus on meeting and exceeding customers’ expectations through Service Excellence measures. Delivering presentations of the company products at conferences, customer sites and exhibitions. To work as an integral part of the liability team to ensure that customers are provided with the best possible advice and that the bank’s consumer products fully meet their requirements  Assisting to identify the opportunities for upcoming products, and for development and enhancement of existing products.  To develop and apply strategies for ensuring attainment of high levels of persistency in accordance with company targets

Dubai

To acquire, develop and strengthen customer relationships through effective relationship management in accordance with business goals  Manage and develop relationships with new and existing customers through professional consultative financial analysis  Advice on and sale of bank accounts (salary and saving account), business accounts, student accounts, credit cards and loans.  Designing and executing marketing strategies to identify individual and corporate clients for lending personal Loans, Business loans, credit cards and salary overdraft.  Acquisition of High Net worth Clients, minimum relationship of 500000 AED.  Interviewing and referring qualified customers to financial advisors for the sale of regulated products (Life Insurance, pensions, Long term Investments and mortgages)  High focus on meeting and exceeding customers’ expectations through Service Excellence measures. Delivering presentations of the company products at conferences, customer sites and exhibitions. To work as an integral part of the liability team to ensure that customers are provided with the best possible advice and that the bank’s consumer products fully meet their requirements  Assisting to identify the opportunities for upcoming products, and for development and enhancement of existing products.  To develop and apply strategies for ensuring attainment of high levels of persist ency in accordance with company targets

Dubai