Sheikh Rashik Mansooz Email & Phone Number

*Achieve designated Retention targets of enrolments.* Maintaining Refund percentage as per the designated target for the tuition centre assigned.* Maintaining TAT for resolving of all cases and task on Salesforce.* Achieving the designated upselling target form the existing customers.* Counselling students and parents about our courses and competition exams landscape.* Interaction with students and parents on routine basis for giving them BYJU'S experience.* Managing fee structure of different programs / batches.* Monitor class schedules to ensure smooth running of classes.* Liaison with head office for upcoming programs, admission tests, schemes and other offers.* Liaison with academic lead for smooth student teacher relationshipHandling assigned administrative responsibilities.* Listen to students' concerns about. academic, technical or social problems.* Organize peer counselling programs.* Track and report student performance at regular intervals.

* Coordination with different departments especially airport, call centre and finance to resolve customer complaints and queries and provide resolutions to customer.*Achievement of daily targets and adherence to service level Agreement.* Handle leadership escalation.*Manage team queries related to process and product.*Assist the department head by acting as asupervisor in operations* Maintaining positive customer relationshipwith organization.

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.*Assist customers through all procedures related to arrivals & departures in the following activities.*Reservations & ticketing:Making reservations across the counterSelling of tickets.Remitting cash to the concerned department.Answering customer queries over the telephone.DeparturesAttend the pre – flight and post flight briefings.Maintain high quality of Check in procedures.To assist customers with special requests.ArrivalsTo assist customers with special requests.To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.Co-ordination with different stations for damaged bags and untraceable bagsFollow up with the en-route stations regarding lost baggage.Post flight departure.

Bachelor Of Commerce - Bcom, Accounting

12Th, Commers

Icse, Science