Sheikh Abdullah Email & Phone Number

Fort Lauderdale, Fl, Us

Fort Lauderdale, Florida, Us

Plantation, Florida, Us

• Taking the lead on IT support escalations consisting of multiple sites • Handling escalated high priority tickets • Working on confidential materials restricted to a few members only • Responsible for providing IT support and working with key stakeholders (PR & Studio Teams) for internal and external Chewy Events - Quarterly Board Meetings, Earnings Calls, Off-Sites, Townhalls, All-Hands on large Departmental Meetings (200+ attendees) • Worked closely with Unified Communication Team in testing, transitioning, and training executives, from WebEx to Zoom and Slack for the entire organization. • Worked with different stakeholders (Service Desk, ServiceNow, and IT Asset Management) to test, procure and implement Nexthink for measuring end-user work experience on Chewy provided hardware. Delivering notifications and announcements straight to the team members' desktops. Automating fixes and empowering the users to remedy without calling the Service Desk. • Facilitated in setting up, training local support team, and opening two new corporate offices - Minneapolis, MN (August 2021) followed by Bellevue, WA (September 2021) • Collaborated with Local Site Support, IT Project Management, and Construction Teams to configure and implement a 500-seater multi-purpose room in Boston, MA • Partnered with different teams in deploying new hardware, software, or policies organization-wide • Subject matter expert (SME) for Zoom, Nexthink, Crestron, and Envoy

Plantation, Florida, Us

• Provided Tier III technical support • Provide IT support for CEO & CFO and leadership team• Lead a team of techs to plan, prepare, train, assign and dispatch WFH equipment to 1100 call center during the pandemic

Plantation, Florida, Us

• Provide Tier 2/3 IT desk-side support to all internal users• Configure and troubleshoot Cisco VoIP phones using Cisco Unified Call Manager Administration• Office 365 Exchange and Active Directory Administrator• Administrate Adobe Creative Cloud licenses using Team Admin Console; Tableau and JetBrains licensing • Research and develop new software and hardware standard configurations for the enterprise environment• Create and maintain Windows and Apple desktop configurations to be used organization-wide• Initiated deployment of Dell Optiplex 3050, Dell Latitude 5580, Dell Latitude 5480 and Dell Latitude 7380• Lead expansions and reshuffle projects of office space in HQ• Responsible for receiving, configuring and shipping of AIOs, laptops, and desktops for the launch of Wilkes - Barres Fulfillment Center, PA• Worked closely with Project Manager and infrastructure teams to set up, configure and go live of a temporary 150 seater Call Center in Downtown Ft. Lauderdale, FL• Responsible for planning, executing and setting up the move of primary call center from Design Center of America, Dania Beach, FL to Hollywood Hills Plaza, Hollywood, FL (800 agents)• Responsible for the maintenance and configuration of all the Microsoft Deployment Servers (MDT)• Responsible for the creation of Windows 10 Enterprise image

Plantation, Florida, Us

• Address front-line computer incidents related to online services, Microsoft operating systems, applications and Mac OS• Troubleshoot technology, network, and end-user applications• Prepare, configure, and troubleshoot laptops, desktops, desk phones and other end user devices• Create and make changes to accounts in Active Directory• Responsible for onboarding and offboarding users• Single Point of Contact for all IT procurements• Consult with IT vendors to make sure all the procured items are delivered on time and at right cost. • Manage inventory of IT equipment• Maintain, implement, and enforce corporate hardware, software, and security policies• Participate in and support new Corporate IT initiatives• Maintain printers and other shared office hardware• Assist with troubleshooting network connectivity between sites when necessary• Troubleshoot and provide support with VOIP telephony services• Assist in setting up new hires on Day 1 at Chewy.com• Assist in managing the Access Control System (ACS)• Provide on-call after hour support• Do daily checks on telephony infrastructure when the ShoreTel Administrator is not available

Plantation, Florida, Us

•Provide technical support to end-users in support of hardware, software, peripherals and network infrastructure•Address front-line computer incidents related to Microsoft operating systems, applications and also Mac OS.•Troubleshoot technology, network, and end-user applications.•Prepare, configure, and troubleshoot laptops, desktops, VOIP phones and other end user devices.•Maintain printers and other shared office hardware.

Canton, Ny, Us

Office of Lifelong Learning• Researched in the field of adult and workforce education.• Created and updated worksheets in Microsoft Excel• Converted, archived and documented sensitive documents to electronic media.• Organized and implemented mass mailing.

Canton, Ny, Us

• Assisted students with freshman, sophomore and junior year with computer related courses • Performed general office duties and administrative tasks.• Ensured that everything in the computer lab is in working condition.

Canton, Ny, Us

Office of Academic Support Services, • Data entry to Microsoft Access Database

Canton, Ny, Us

• Made living arrangements for eighty international students visiting the country.• Acted as a guidance counselor to the students so that they could feel at home.• Ensured all rules set down by the university were followed; was emergency contact.

Canton, Ny, Us

Office of Information Services, • Solved technical problems for students and faculty• Assisted in upgrading PCs.

Assembly and repair of PCsOS, Application and security software installationTroubleshooting of PC hardware, software and networking systems

Assigned uniform kits for the Game officialsDistributed uniform kits Validated the uniform kits during check-out

Bachelor Of Science - Bs, Information Systems & Cybersecurity

Associate Of Science - As, Computer Information Technology

Associate Of Science - As, Network System Administration

Bachelor Of Science - Bs, Information Technology

Associate In Applied Science, Computer Information Systems