Sheikh Fahad Hemel Email & Phone Number

Ahsa, Eastern, Saudi Arabia

It's the finest Specialty Coffee, where I'm upholding the highest standards and implementing robust quality assurance measures across our franchise, ensuring top-tier performance and strict compliance with safety regulations. I prioritize protecting employees and guests by maintaining high levels of service and promptly addressing feedback and concerns. Additionally, I identify opportunities for process enhancement and implement streamlined procedures. My assists in overseeing daily operations, providing guidance and support to staff, and fostering ongoing learning by training and supporting new employees. As a leading specialty coffee chain with 85 branches in KSA, I excel outstanding knowledge in supply chain, quality, R&D, and production operations. My proficiency in leveraging KPIs, ERP, POS, Foodics, SAP, and others.

Dhaka, Bangladesh

Demonstrated a strong understanding of KPIs, ERP, POS, PMS, SAP, and other tools. Collaborated on marketing strategies aimed at attracting customers and boosting sales. Managed day-to-day branch operations, overseeing both kitchen and dining areas. Conducted performance evaluations and upheld a positive work environment. Addressed operational challenges promptly and made swift decisions. Ensured compliance with laws, regulations, and corporate policies. Ensured staff adhered to health, safety, and service standards.

Dhaka, Bangladesh

At Smart Hotel, I oversaw the restaurant, in-room dining (IRD), and banquet operations, ensuring strict adherence to procedures, quality standards, and inventory control. I evaluated, planned, and monitored the efficiency of all business processes, continually striving to maximize productivity. In my role, I managed daily F&B operations, implementing crucial business improvements to ensure seamless functionality. I also introduced innovative concepts to enhance operational effectiveness, aligning them with company policies and protocols. Furthermore, I maintained an in-depth understanding of our products and services, always seeking out new ways to enhance and innovate our offerings.

Moulvibazar Sadar Upazila, Sylhet, Bangladesh

At the finest luxurious hotel & resort, I played a pivotal role by collaborating closely with the production, F&B service team, handling cash transactions, and providing regular reports to management. I supervised daily operations, ensuring a pristine environment and strict adherence to safety regulations. My responsibilities included training and developing staff on procedures, service standards, and safety protocols. I effectively resolved conflicts among staff and addressed guest complaints with professionalism. Delivering excellent guest service and managing guest inquiries and concerns were among my top priorities. I managed shifts and staff, ensuring optimal staffing levels and efficient task delegation. Additionally, I monitored food quality and presentation to uphold the high standards of the department.

Education record

Diploma In Hotel Management

Secondary School Certificate