Maaz Zahid Email & Phone Number

Riyadh, Sa

- Designed and implemented a comprehensive Deactivated User Journey, streamlining user experience and significantly reducing user inquiries, saving $72,000 annually.- Developed and implemented an AI chatbot, reducing support team workload and eliminating the need for additional hires while saving $24k annually-Built and launched Downtime Journeys, automating 70% of downtime inquiries and saving the headcount of 30+ additional hires, with an annual cost-saving of $62,400.-Spearheaded a cost-saving strategy, leveraging Intercom to streamline operations and eliminate redundant tools, resulting in $43,000+ annual savings.- Leveraged A/B testing, data analysis and competitive analysis to identify and implement strategies that reduced card decline fees by $75,000.

Islāmābād, Pakistan

Islāmābād, Pakistan

-Coordinated with 20 potential clients simultaneously round the clock and signed 3 of them for outgoing exchange.-Created and updated trackers to ensure the punctual performance of the team.-Had regular team meets and one to ones with members to help them achieve their goals efficiently.-Regularly made feasibility reports using surveys, customer feedback, SWOT, and PESTEL analysis for a clear picture.-Represented my team at various events to increase and improve customer relations.-Improved our international linkages to ensure good quality exchange for our clients.

-Managing brand image among stakeholders while working on product development to adjust and ensure sustainability during the pandemic.-Assisted at physical marketing booths before Covid-19 to attract new customers while increasing our brand presence.

Islamabad Gpo, Federal Capial &Ajk, Pakistan

-Led and mentored a team of 8 members.-Communicated with 70 people 24/7 about events or in case of an emergency.-Conducted registrations at events catering to more than 500 people.-Collated data for key stakeholders of the organization. -Advocated for higher enrolment rates by convincing parents of underprivileged students to send their children to school through Al-Qalam funding.

Bachelor Of Science - Bs, Economics

Activities and Societies: NUST Community Services Club, Al Qalam Foundation, LUMUN Social Responsibility Program, Taleem Sab ke Liay.

A Level, Physics, Math, Chemistry, Economics

As Level, Physics, Math, Chemistry, Economics

Education record