Sheikh Mushahid Email & Phone Number

Singapore

● Serves as first contact for citizens and users for enquiries and assistance efficiently, providing L1 & L2 operations support, demonstrating a strong understanding of system functionalities and troubleshooting to resolve technical issues and minimize downtime. ● Liaising with software engineers on technical issues base on consumer reports to monitor and evaluate project progress, identifying risks and taking proactive measures to mitigate them● Provide service recovery techniques… Show more ● Serves as first contact for citizens and users for enquiries and assistance efficiently, providing L1 & L2 operations support, demonstrating a strong understanding of system functionalities and troubleshooting to resolve technical issues and minimize downtime. ● Liaising with software engineers on technical issues base on consumer reports to monitor and evaluate project progress, identifying risks and taking proactive measures to mitigate them● Provide service recovery techniques, adept at swiftly addressing customer concerns and implementing effective solutions to ensure client satisfaction and loyalty via Zendesk● Administrative tasks not limited to secretarial and note-taking for weekly internal meetings. Utilization of feedback tool for monthly reporting● Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals. Show less

Singapore, Singapore

● Adhered to company policies and scripts to consistently achieve call-time and quality standards while engaging in continuous learning and development opportunities to promote continued performance improvement. ● Entered customer interaction details in 'CRM, Jabber, Finesse' System to track requests, document problems and record solutions offered. ● Assisted 20 customers relating to Ministry of Manpower regulations-related queries in average per day by answering questions… Show more ● Adhered to company policies and scripts to consistently achieve call-time and quality standards while engaging in continuous learning and development opportunities to promote continued performance improvement. ● Entered customer interaction details in 'CRM, Jabber, Finesse' System to track requests, document problems and record solutions offered. ● Assisted 20 customers relating to Ministry of Manpower regulations-related queries in average per day by answering questions, responding to inquiries and handling telephone requests. Show less

Central Singapore

Conduct and follow up internal investigations of outstanding debts and fraud case.• Provide administration & customer service support (Helpdesk, Email queries, calls etc).• On-site product testing assuring safety standards.• Inform and escalate to the management team situations requiring management action process changes and perform tasks accordingly.• Manage & maintain customer details, include existing and potential customers inquiries.• Daily case & resource reports… Show more Conduct and follow up internal investigations of outstanding debts and fraud case.• Provide administration & customer service support (Helpdesk, Email queries, calls etc).• On-site product testing assuring safety standards.• Inform and escalate to the management team situations requiring management action process changes and perform tasks accordingly.• Manage & maintain customer details, include existing and potential customers inquiries.• Daily case & resource reports within time frame.• Liaise with Finance & HR team on product sales.• Roadshows for product and app marketing campaign.• Production and technical support for digital app base on feedbacks.• Stock inventory taking• Initiate postal services for product delivery. Show less

Singapore

Troubleshooting machine systems for errors & latest system updates for perfect functioning- Perform machine calibration and virus scanning-Ensure good documentation practices for record keeping and to be shipped along with machines.- Perform final auditing for machines (includes identifying documentation errors, overall machine quality, machine movable parts packed, cleaning) before shipment to customers.- Conduct training to new staffs.- Ensure good 5S and safety… Show more Troubleshooting machine systems for errors & latest system updates for perfect functioning- Perform machine calibration and virus scanning-Ensure good documentation practices for record keeping and to be shipped along with machines.- Perform final auditing for machines (includes identifying documentation errors, overall machine quality, machine movable parts packed, cleaning) before shipment to customers.- Conduct training to new staffs.- Ensure good 5S and safety practices.- Carry out other activities (administrative duties) assigned by supervisor Show less

Work independently and in a team to ensure smooth running of cheques being processed daily.• Handling day end duties which includes, sorting and processing of cheques and invoices from various customers and companies, data entry, balancing amount transactions, attention to details and discrepancy. • Analyzing day to day financial reports ensuring cheques processed to respective customer accounts, ensuring customers data is precise, keying in daily transaction statistics.•… Show more Work independently and in a team to ensure smooth running of cheques being processed daily.• Handling day end duties which includes, sorting and processing of cheques and invoices from various customers and companies, data entry, balancing amount transactions, attention to details and discrepancy. • Analyzing day to day financial reports ensuring cheques processed to respective customer accounts, ensuring customers data is precise, keying in daily transaction statistics.• Organizing, filing, archiving documents and cheques. • Handling other administrative duties required Show less