Sheila Balzer

Sheila Balzer Email and Phone Number

Customer service representative/T-Mobile @ T-Mobile
bellevue, washington, united states
Sheila Balzer's Location
Sebewaing, Michigan, United States, United States
Sheila Balzer's Contact Details

Sheila Balzer work email

Sheila Balzer personal email

n/a
About Sheila Balzer

The key strengths that I possess for success in this position include, but are not limited to the following:• Provide exceptional contributions to all aspects of personalized customer service.• Exceptionally organized and efficient.• Proficient computer skills with data entry with a variety of computer systems.• Constant strive for continued excellence.• Strong communication skills, both in person and via the telephone.• I am a self-starter.• Eager to learn new things, and learn easily.• Dependable and Punctual.• Handled cash transactions with customers, and was accountable for a cash drawer on a daily basis.• 5 years Claims processing.• 5 plus years with over the telephone sales.• 3 years vacation planning experience, including, but not limited to:flight, hotel, car rental, and land or sea excursion reservations.• 12 years cellular service experience.• 26 years customer service experience.

Sheila Balzer's Current Company Details
T-Mobile

T-Mobile

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Customer service representative/T-Mobile
bellevue, washington, united states
Website:
tmobile.com
Employees:
77533
Sheila Balzer Work Experience Details
  • T-Mobile
    Customer Service Representative
    T-Mobile Jan 2014 - Present
    Meridian, Idaho
  • Directv
    Advancing The Customer Experience
    Directv Nov 2012 - Oct 2013
    Boise, Idaho Area
    • Responsible for taking in-bound calls from customers who have indicated a desire for changing/adding programming, bundling internet and phone services, and/or equipment in an attempt to sell the products.• Take payments over the phone and in person for customers.• Determine the wants/interests/and needs of the customer to identify the best programming, bundling, equipment and other service needs in the interest of providing an outstanding customer experience.• Provide basic technical and billing support to ensure customer satisfaction.• Decision-making: Knows and executes on decisions which are within my scope.
  • Thumb Cellular
    Customer Care/ Sales/Product Development Specialist
    Thumb Cellular Apr 2001 - Aug 2012
    Pigeon, Mi
    • Trouble-shooting internet connection problems with customers via telephone. • Take payments over the phone and in person for customers and post to their respective account.• Complete applications for new internet service in person and over the phone.• Promote and sell AVCI.net internet services and benefits of service.• Promote and sell DIRECTV satellite television service.• Used a wide variety of techniques and tools in the development and unit testing of software applications, including: object oriented programming languages and software tools, analysis and design techniques, data base management systems, middleware, and data access and retrieval programs.
  • Avci.Net
    Customer Service
    Avci.Net Aug 2011 - Mar 2012
    Pigeon, Mi
    • Trouble-shooting internet connection problems with customers via telephone. • Take payments over the phone and in person for customers and post to their respective account.• Complete applications for new internet service in person and over the phone.• Promote and sell AVCI.net internet services and benefits of service.• Promote and sell DIRECTV satellite television service.
  • Cellular One
    Customer Service/Outside Sales Agent
    Cellular One Oct 1998 - Apr 2001
    Klamath Falls, Or, Caro, Mi
    Assist customer with operation of phone equipment and features, by thoroughly demonstrating the product. Promote and sell Cellular One brand services, products, phones, and accessories. Received inbound calls to schedule appointments to present products and services to customers in their homes or at one of our retail locations.
  • American Airlines
    Reservations/Station Agent/Baggage Claims Specialist
    American Airlines Jul 1987 - Oct 1998
    Hartford, Ct, Cary Nc, Flint, Mi, Rockford, Il, Dfw Airport, Tx
    • Handled incoming phone calls to inform customers about flight schedules, arrival and departure times, flight costs and booked reservations. Helped customer to determine a vacation destination that would be appealing to them. Assisted with reserving flights, car rentals, hotels, and land or sea excursions at their destination.• Provided customers with ticket purchases, seating preferences, baggage handling, boarding passes, and information regarding their flight.• Provided pilots with their flight information, weight and balance of the aircraft, took incoming and outgoing pilot conversation, and finalized flight paperwork.• Handled lost baggage claims, analyzed the claim, and authorized reimbursement for loss to customer.

Sheila Balzer Education Details

Frequently Asked Questions about Sheila Balzer

What company does Sheila Balzer work for?

Sheila Balzer works for T-Mobile

What is Sheila Balzer's role at the current company?

Sheila Balzer's current role is Customer service representative/T-Mobile.

What is Sheila Balzer's email address?

Sheila Balzer's email address is sh****@****ile.com

What schools did Sheila Balzer attend?

Sheila Balzer attended Southeastern Travel Academy, Saginaw Valley State University.

Who are Sheila Balzer's colleagues?

Sheila Balzer's colleagues are Joshua Ng, Seipu New, Rosanna Estrella, Mekete Begashaw, Manika Raja, Carvis Cathey, Dionte Francis.

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