Sheila Bausman Email & Phone Number

Allen, Texas, United States

Plano Tx

As a Loan Processor, worked together with applicant customers, and our team of 14Loan processors, Underwriters, and loan coordinators to assure up-to-date information,allowing us to close loans within time goals and reducing loan cancelations.• Worked within Federal & State Regulations, as well as our internal policy andprocedures to achieve compliance. I received Zero irregularity finding from ourinternal auditors.• Continuously recognized and awarded from both Customers and team members.• Provide excellent customer service to members from start to finish, and Resolvedcomplaints in an empathetic manner. Consistently recognized for customerservice and consistently maintained a high NPS/customer service score

Wylie Tx

As my role in relationship banker focused on building strong relationships withcustomers and helped guide them towards beneficial products and services.• Continuously exceeded sales goals, and built strong customer relationshipsgenerating repeated referrals. Awarded with Top Performer Month after month.• Strong Community presence – actively volunteering in local charity events• Mentored trainees on procedures and company protocol & Maintained a strongteam based mentality• Acting Manager responsibilities include opening/closing duties, customer disputeResolution, coaching employees on proper procedures, creating schedules, &correcting mistakes as necessary. Maintained 97% or higher audit score.

Lake Elsinore Ca

Started in accounts payable/receivables and immediately moved in to completingnew loan contracts, title preparations, and setting up new vehicles in thedatabase.• Effectively handled payable/receivable accounts, and completed the dailydeposit.• Organized & packaged all new contracts for third party financialinstitutions, and internal record keeping.• Gained a working knowledge of the California DMV computer system andprocesses.• Managed and completed title work of all trade in vehicles

Temecula Ca

Supervised 25 employees in daily duties, completed a weekly schedule for the store,handled the submission of the payroll, assisted in the hiring & termination of theemployees. Completed all store orders and maintained a strong communication withanimal vendors and Veterinarian.• Selected out of 200 employees to be a district trainer. Training all newemployee’s on how to properly care for the animals each store carried.• Effectively Handled all customer complaints for the store and successfullywith zero escalations to corporate• Managed all animal department, stock rotations, register audit/countdowns, yearly audit, and corporate visits