Sheila Bausman Email & Phone Number

Allen, Texas, United States

Plano TX

• As a Loan Processor, worked together with applicant customers, and our team of 14Loan processors, Underwriters, and loan coordinators to assure up-to-date information,allowing us to close loans within time goals and.
• Worked within Federal & State Regulations, as well as our internal policy andprocedures to achieve compliance. I received Zero irregularity finding from ourinternal auditors.
• Continuously recognized and awarded from both Customers and team members.
• Provide excellent customer service to members from start to finish, and Resolvedcomplaints in an empathetic manner. Consistently recognized for customerservice and consistently maintained a high NPS/customer service.

Wylie TX

• As my role in relationship banker focused on building strong relationships withcustomers and helped guide them towards beneficial products and services.
• Continuously exceeded sales goals, and built strong customer relationshipsgenerating repeated referrals. Awarded with Top Performer Month after month.
• Strong Community presence – actively volunteering in local charity events
• Mentored trainees on procedures and company protocol & Maintained a strongteam based mentality
• Acting Manager responsibilities include opening/closing duties, customer disputeResolution, coaching employees on proper procedures, creating schedules, &correcting mistakes as necessary. Maintained 97% or higher audit.

Lake Elsinore CA

• Started in accounts payable/receivables and immediately moved in to completingnew loan contracts, title preparations, and setting up new vehicles in thedatabase.
• Effectively handled payable/receivable accounts, and completed the dailydeposit.
• Organized & packaged all new contracts for third party financialinstitutions, and internal record keeping.
• Gained a working knowledge of the California DMV computer system andprocesses.
• Managed and completed title work of all trade in vehicles

Temecula CA

• Supervised 25 employees in daily duties, completed a weekly schedule for the store,handled the submission of the payroll, assisted in the hiring & termination of theemployees. Completed all store orders and maintained.
• Selected out of 200 employees to be a district trainer. Training all newemployee’s on how to properly care for the animals each store carried.
• Effectively Handled all customer complaints for the store and successfullywith zero escalations to corporate
• Managed all animal department, stock rotations, register audit/countdowns, yearly audit, and corporate visits