Sheila Cromar Email & Phone Number

I have spent 20+ years coaching leaders and developing management training programs for companies, individuals, and community groups of all sizes. I am passionate about helping people break though barriers that are preventing them from reaching their career goals.

Greater Salt Lake City Area

I am the Sales and Account Management Training Supervisor for eBay's US Motors Division. In addition to creating and delivering trainining to support both our account managers and our leadership staff, my role demands that I identify, repair and or create department processes.

Develop and conduct market driven needs assessmentsRecommend additional training and product development based on customer feedbackCreate action plans and project management schedules for new product developmentSupervise all daily activities including order processing and shipmentOversee all marketing material creation and implementation

Identify, address and eliminate sales performance gaps for the 10% lowest performing sales agentsCreate and implement motivational games and activities to increase sales performanceDevelop job training tools, job aids and onsite team trainingAddress and correct on-going behavioral and performance problems using corrective action process Ensure quality and sales compliance through offsite listening sessions and side by side coaching

Manage all aspects of 8 client training programs with a team of up to 20 trainersConsult with Clients and Account Executives to develop training timelines, curriculum and effectiveness measuresDevelop strategic and innovative training plans to meet requirements for on-going national market launches and client company process changesInitiate and manage development of courseware and long term implementation approachesDevelop strategic processes and business rules for training department effectiveness

Identify areas of opportunity within account managers performance and establish improvement goalsCreate and administer performance and corrective action reviewsBudget all team allocated funds to appropriate and cost effective resourcesFoster an open, reciprocal, dynamic working relationship amongst team membersAssist in the development of departmental business strategies to maintain benchmark statusDevelop and conduct team training to address performance gaps

Facilitate education classes for new hire and existing employees regarding collection policies, procedures and federal laws surrounding debt collectionAdminister Sales Training to all new and existing employeesDevelop recurrent Discover Card Sales Training curriculum and implementation guidelinesDevelop, administer and evaluate departmental needs assessment reportsDevelop and maintain all Training Specialists processes as related to Employee Excellence

B.S., Organizational Communication

Bachelor Of Science (Bs) Business, Marketing/Marketing Management

Master'S Degree, Organizational Leadership