 Servicing high volume incoming calls – phone screening of Candidates using selected scripts, identifying qualified candidates by means of company standard evaluation, provides accurate and concise documentation, quickly assessing Employee needs – redirecting calls to Tier II’s for further research and resolution when needed.  Via ERP/CRM software – supported organizational changes through high volume transactional requests when applicable.

 Sourcing candidate resumes via the internet, recruiting agencies, the telephone, etc. Constructing offer letters, relocation and signing bonuses, face to face interviewing, hiring (if desired) filtering qualified candidates through appropriate departmental managers.  Position Evaluation, Compensation, Salary Placement & Analysis, Cross referencing People Software regarding existing employee payroll issues, labor relations by maximizing the use of corporate resources and identifying local resources. Develops and oversees affirmative action plans & assigned contracts.

 Monitored “Time in Attendance” (i.e. vacations, L.O.A’s, personal time off).Sales, motivational/educational training, career counseling modules. Assisted Operations Manager in Morning Rallies, Customer Service issues, opening/closing the store (as directed), inventory audits, etc. Designed innovative and effective database of consistent dependable associates. Daily store hour’s control (i.e. evaluated, edited and controlled schedules for maximum efficiency). Position Evaluation, Compensation, Salary Placement & Analysis, Cross referencing People Software regarding existing employee payroll issues, labor relations by maximizing the use of corporate resources and identifying local resources. Develops and oversees affirmative action plans & assigned contracts.

 Branch operational activities and financial services – Cross-selling products & services / Training Modules re: Employee Dispute Resolutions. Opening, maintaining and closing of all account types. Performed branch clerical duties. Promoted business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Fully knowledgeable and skilled in the areas of teller, vault, safe deposit, processing and boarding DDA lines of credit. Discussed and accepted credit applications. Provided leadership, training and support to less experienced New Account Representatives and other branch staff members.  HR Service Benefits – Sourcing exempt / non-exempt applicant(s) via the Internet, telephone, outsourcing (recruiting) agencies, etc. Constructing offer letters, relocation and signing bonuses, face to face interviewing, hiring (if desired) filtering qualified candidates through appropriate departmental managers. Drug testing, skill-set screening, new employee orientations, intermediate follow-up (with new and existing employees. Coordinating and instructing appropriate employee benefits packages. Cross-referencing People Software regarding existing employee payroll issues, labor relations, affirmative action plans.