Sheila Davis Email and Phone Number

I provide overall field support of franchisees through the company’s Area Representatives (AR’s), National Directors, and Business Operations Manager. I orchestrate programs, initiatives, projects and address all areas of concern related to all franchisees' operations, sales & marketing, financial management, human resources, licensing legislation as Executive Senior Vice President, Area Operations. Apart from ensuring execution of all elements related to compliance, policies, and procedures, and vendor relationships, I oversee strategic planning with a focus on KPI and favorable execution while communicating and reporting to the PE board on a monthly, quarterly, and annual basis. I maintain a favorable current and trailing EBITDA margin. Besides encouraging team building and mentors, a high-performing management team, I offered exceptional leadership with a “player-coach” operations approach promoting a performance-focused culture. I leveraged a thorough understanding of the heightened urgency expectation to ensure cost cuts or revenue growth. I also offered transparency to the CEO and PE board openly and timely. Additionally, I effectively executed business initiatives, pursued opportunities, and mitigated possible threats to deliver value to the CEO by envisioning the path for growth and driving the strategy and performance.

I managed overall agency functions, including documentation of services provided, recruitment and availability of qualified personnel, and directing staff education and evaluation. Besides overseeing budgeting and accounting systems, I offered consultation to a network of more than 190 privately owned agencies and area representatives across the United States. I orchestrated more than $120 million in yearly income while motivating senior leaders in driving associations to increase sales, profits, and market share. I also leveraged strategic thinking, multifunctional leadership, innovation, and identification of market opportunities skills to lead, motivate, and inspire cross-functional teams to meet and exceed corporate objectives. Furthermore, I offered exceptional franchisee management, including franchise sales & development, operations, marketing, business development, training, purchasing & distribution, legal, finance.

I directed management/administrative functions regarding the operations of one or more home health agency's divisions and branch offices and ensured that said operations or functions are carried out properly and efficiently. Besides being accountable for complete profit/loss for the Agency or agencies while serving on the executive board, I built and nurtured productive relationships with all corporate departments and division administrators to ensure pertinent issues are considered. I instituted agency-specific strategic plans that incorporate marketing and business aspects while ensuring compliance with local, state, and federal rules and regulations that pertain to homecare. I also offered high-quality care, consistent with the corporate quality assessment program.

Regional Operation Director I was responsible for managing overall agency functions, including documentation of services provided, recruitment and availability of qualified personnel, and staff education and evaluation. Besides overseeing budgeting and accounting systems, I implemented administrative policies and operations of the Agency and administratively supervised the provision of all services to agency clients daily in the absence of an administrator. I also managed $50 million in annual revenue.Key Accomplishments• Responsible for directing four lines of business, including adult home health, community care, pediatrics, and private duty.• Served as the regional director for 55% of the overall corporate business while managing a patient census of over 2800 patients/clients.• Integral in consistently meeting or exceeding budget for all lines of business.* Successfully built teams from entry-level to management

I administered assigned home health providers and branch agencies across Texas, offering exceptional leadership and mentorship to site managers for maintaining profitability while providing quality patient care. Apart from serving as a liaison between management staff and other departments across the organization, I distinguished and pursued Business Development opportunities in assigned regions/areas as needed. I also conducted an in-depth location performance analysis in several areas, including financials (actual vs. budgeted), operational metrics, compliance with OCS edits, Homecare Compare scores, OBQI adverse event, and patient satisfaction scores. Moreover, I met compliance with legal and regulatory standards while partnering with the Directors of Market Development to drive business development and growth.

I was responsible for guiding home health operations offering adequate and appropriate care and services to patients. Apart from serving as the Governing Body representative in the daily operations of the Agency, I was integral in bringing onboard Medical Directors/Advisors to serve as consultants, advisors, and members of the Professional Advisory Committee for the Agency. I served as a liaison between the Governing Body, Professional Advisory Board, consultants, contract labor, and personnel, maintaining effective communication channels. Besides being involved in recruiting, hiring, and orchestrating qualified personnel to maintain appropriate staffing levels, I facilitated staff in the performance of their duties, including patient admission, discharge, and provision of services. I administered quality improvement programs to ensure quality patient care. I effectively negotiated contract personnel services and monitored the quality of home health care services provided by contract personnel. I also conceptualized and developed long and short-range strategic business and marketing plans that reflect the Agency's mission and objectives. Additionally, I designed and established a budget plan and cost control policies and procedures for the Governing Body's approval.

Management. Responsibilities include: identifying home health needs and resources available and develop home health plans; implement, and direct specialized home care programs such as hospice, health maintenance, senior companion, and homemaker; develop goals and evaluate programs for efficiency and cost-effectiveness through reviews, audits, cost allocations, and activity reports; develop policies and procedures to ensure compliance with federal and state laws and regulations; develop and administer budget based on program activities, expenditures, and revenue generated; prepare reports including supplying critical information for completion of Medicare cost reports; negotiate agreements, contracts, grants, and managed care rates; write grant proposals and applications for new funding sources; hire staff and evaluate performance; determine and insure competencies of staff; provide staff training needs including orientation and continuing in-service training; develop and implement quality assurance program.Program development and consultation. Responsibilities include: consult with physicians and other health care providers to assess community home care service needs and develop and implement services to meet identified needs; use statistical reports for planning and determining program direction; analyze trends in health care to initiate change and to meet legal requirements; consult with health care providers, educational institutions, and consumers regarding services and program operations; promote public awareness of home health program; participate on boards, panels, and commissions; represent home health and the health district at meetings and conferences.

Selected Accomplishments Proven track record of successfully managing personnel, finances, facility operations, and admissions while concurrently providing excellent client care. Successful record of deficiency free federal & state surveys over past 20 years.  Achieved meeting or exceeding 19 of the 22 quality measures of the Home Health Compare data set as reported for the last quarter (March, 2014 data release). Transacted business start ups, mergers, acquisitions, change of ownerships, and expansions. Developed policies and procedures to achieve the objects of the facilities in compliance with regulations.  Coordinated and participated in collaborative research projects to further inform development of effective management and financial proficiencies. Adaptability to the integration of new health care delivery systems, restructuring of work, and an increasingly complex, regulatory environment. Cultivated project management and organizational skills to motivate and coordinate teams to improve culture within the organization. Consulted with physicians, scientists, and medical personnel to maintain strong relationships with medical practitioners and Professional Advisory Board. Favorable outcomes to ADR’s, Reconsiderations, Administrative Law Judge Appeals, and Medicare Council Reviews. Certified Home and Hospice Care Executive since 1998.

Consultation to home health agencies and durable medical equipment dealers on agency start up, applications and enrollment, policies and procedures, marketing/public information, forms development, quality improvement, certification and recertification, validation and revalidation, orientation and training, operational audits, accounting services, accounting analysis, feasibility studies, clinical assessments, personnel, electronic claims, focus reviews, ADR’s, JCAHO accreditation and various individualized services.