Sheila Donkor Email and Phone Number

• Organized critical documentation for easy access and retrieval, increasing team productivity. • Streamlined administrative processes by implementing efficient workflows that reduced paperwork burdens. • Enhanced project efficiency by streamlining communication channels and implementing effective tracking systems. • Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets. • Facilitated regular team meetings for effective communication, collaboration, and problem-solving efforts. • Maintained accurate records of all project-related expenses to facilitate budget tracking and financial reporting. • Established strong relationships with internal departments such as finance and procurement for smooth collaboration in meeting project requirements.

• Organized and coordinated sales activities, helping in the smooth running of sales as well as the sales department to increase productivity• Send sales reports to sales manager on daily basis. • Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships. • Coordinated with warehouse department to pull products for customers. • Increased customer satisfaction by promptly addressing inquiries and providing accurate product information. • Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery. • Worked with sales managers to verify pricing discounts and customer details. • Coordinated with other departments to provide smooth execution of sales initiatives. • Participated in trade shows and industry events, representing the company professionally and networking effectively. • Communicated customer feedback and complaints to team members to promote proper resolution. • Maintained accurate records of all sales, payments, and correspondence using NetSuite. • Exceeded sales quotas and increased profitability through effective sales strategy.

• Provided administrative support, managed customers and installers queries• Served has the main point of contact for liaising customers and installers for the resolutions of installation issues• Scheduled in-house and external events on corporate calendar. • Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.• Contributed to successful projects by providing essential administrative support and resource management.• Improved communication within the organization through regular updates on policies, procedures, and key events. • Created, prepared, and delivered reports to various departments, on operations, expenses and event budgets • Provided exceptional support to the installation team by managing schedule trainings, coordinating travel plans, and organizing meetings. • Followed detailed directions from management to complete daily paperwork and computer data entry.

• Attended to customers who have complaints, orders, or require information about products and services purchased from the company. • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues. • Collaborated with team members to develop best practices for consistent customer service delivery. • Contributed to sales growth by upselling products and services based on individual customer requirements. • Participated in crossfunctional teams to discuss ways to improve overall customer satisfaction across company. • Participated in training programs to enhance product knowledge and customer service skills. • Trained new Customer Service Representatives on company policies, procedures, and best practices. • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. • Responded to customer requests for products, services, and company information. • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. • Confirmed appointments, communicated with clients, and updated client records. • Answered phone promptly and directed incoming calls to correct offices. •• Kept reception area clean and neat to give visitors positive first impression. • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors. • Maintained visitor log for entering and leaving facility for security purposes. • Optimized resource allocation by managing inventory of office supplies and reordering as necessary. • Sorted, received, and distributed mail correspondence between departments and personnel.