Sheila G. Email and Phone Number

Worked with university students with Specific learning differences, physical disabilities as well as mental health, devising individual support plans, ensuring reasonable adjustments were made in line with the Equality ACT 2010.

Mental Health Advisor at Single Point of Access at West London Mental Health Trust (2016- to date)• Triage patients on the phone • Advise patients of the services available to them in their communities in and around West London• Telephone counselling offered- using CBT, DBT and Carl Roger’s person-centred therapy • Offer Mindfulness, Distraction and NLP strategies to help them cope• Time – Limited therapy offered• Deal with ‘crisis’ calls without visual queues• Going through care plans with patients• Assisting patient with their care plans, i.e. 12 step programmes• Monitoring their progress• Use the ICD-10 (International Statistical Classification of Diseases and Health Related Problems- VER. 2010We deal with a high volume of calls that come through from service users, Emergency Services, GP’s and other health care professionals in relation to both physical and mental health concerns.Our client spectrum ranges from mild mental health to acute mental health. We manage patients with paranoid schizophrenia, schizotypal and delusional disorders, depression, bipolar disorder, generalized anxiety disorders, suffering panic attacks, insomnia, postpartum depression, psychosis, PTSD, Eating disorders, delusional disorders, hearing voices, visual hallucinations, EUPD, Borderline Personality disorders, manic depression, mania and symptoms of OCD and many more.Services that we do not provide but offer support only and signpost are: Mental retardation, Autism, ADHD, Asperger’s, Learning Disabilities, Anorexia Nervosa and other Eating Disorders, Cognitive Impairment and Dementia and substance and alcohol misuse.We are an Adult mental health service provider only (18 years+) and although we do have queries for child and adolescent mental health patients they are quickly referred onto the appropriate CAMHS services (Child & Adolescent Mental health services).

• Diploma in Eating Disorders & Obesity• Master Practitioner in Eating Disorders & Obesity• Nutritional Interventions• Childhood Obesity

Private Therapy:• Group Therapy• One-to One therapy• Online therapy• Face time therapy • Helping people to overcome or manage their eating disorders such as binge eating, compulsive eating, overeating, and narcissistic eating. • Therapies applied CBT (Cognitive Behavioural Therapy) to help learn new ways of thinking, feeling & behaving around their issues that cause them to over or under eat or to over indulge in drugs and or alcohol. • Transactional Analysis as well as the person-centred approach were also applied when running groups or in individual therapy. I use modules such as Change, Perceptions, Time, Directions and many more in helping people to think logically and come to rational decisions and learning to cope better rather than turning to or away from food.• Worked with care plans, appropriate treatment pathways and gave ‘homework’ when working with CBT.• Working in alliance with weightloss programmes, how, when, where and how often they eat.• Assisting people to build self-esteem, confidence, better body image, feeling fitter, full of energy and stamina and what that means to them , how that feels for them and how that would make a difference in their lives• Using motivational skills to keep continuity of services and the belief that this is a life time benefit.Other skills required in my role:• Excellent organizational and decision-making skills.• Imaginative problem solver: ability to ‘think outside the box’.• Risk identification, analysis and mitigation. • Prioritize work load as well as cash flows.• Budget forecasting and management.• Interviewed staff.• Presentable and professional image.• Sales and recommendations, applying the 80:20 Rule, Features and Benefits, building relationships, gathering information about client/company. Customer Retention, sustaining and maintaining client relationships- building excellent relationships with clients and other businesses by understanding their aims and needs.

Qualified at Level 3 Personal TrainerQualified at Level 3 Gym InstructorQualified as Level 3 Circuit TrainerQualified Sports & Nutritional adviser

Metanoia Institute Person-Centred Counselling training• Attended various CPD’s in addictions, in particular food, alcohol & substance misuse• Voluntary work in various counselling organizations such as Ealing Abbey Counselling services, Metanoia Counselling Services, Post 16 year olds Greenford High School, Asian Women’s Counseling Services, EACH Domestic Violence, Greenfields Children’s Centre, Featherstone Sports Centre, TASHA Foundation • DBT (Dialectal behavioural Certification)• Telephone counselling offered- using CBT, DBT and Carl Roger’s person-centred therapy • Offer Mindfulness, Distraction and NLP strategies to help them cope• Time – Limited therapy offered

Dealt with ‘break and fix’ calls. My role here was as a Team Leader assisting my Service Delivery Manager .Responsibility to make sure the ‘team’ were adhering to the processes and protocols of managing allocating accounts and customers and delivering the service we were contractually obliged to do so. As well as monitoring them via KPI’s and escalating any calls to the Service Delivery Manager. Also:• Identify staff development & training requirements.• Ensured the team achieved contractual SLA’s.• Assisted in recruitment process and selection.• Ensured defined processes and procedures were always followed by the Team.• Dealt with all escalations, complaints and offered prompt resolutions.• Project Managed installations of hardware and software on numerous sites for marketing suites of new developments