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Extensive background in program/project management, change management, software product development, training and implementation. Solid background articulating value proposition to target markets, product requirements to development teams, program strategy and plans to executives, and selling consultative solutions to C-level executives. Adept at understanding new technologies and applying basic business practices to deliver to expectations. Solid background in networking, developing long-term relationships and alliances, and negotiating win/win/win solutions. Able to develop teams of motivated professionals. Principle skills include: Conceptualizing, Creating, Managing, Executing, Persuading, Planning, Coordinating, Initiating
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Program ManagerFireeye, Inc. (Vivo) Oct 2014 - Jan 2016DEVELOPED the Global Contact Center Implementation Strategy for the Company’s Customer Service, Sales Support, and Internal Service Desk Organizations. Socialized and obtained alignment across all Organizations, defined the Statement of Work and negotiated the Vendor contract. Defined the program deliverables and managed the overall program schedule and budget. Created and maintained project schedules; communicated and published project status reports. Implemented a robust UAT Process which incorporated AMS, EMEA, and APJ Geographies and included targeted Test Plans and a Bug Tracking System. Results to Date: Successfully deployed customized Voice Call Routing functionality for the Internal Service Desk and Customer Service Organizations.
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Project Manager (Business Integration Testing)Vmware (Sacc) Jun 2014 - Oct 2014Palo Alto, Ca, UsMANAGED the Business Integration Testing Efforts (including CRP and UAT) across multiple Business Units for one of the Company’s Strategic Programs. Coordinated the identification of requirements, collaborated timelines and high-level touch-points with cross-functional groups, managed the testing execution, created and implemented tools to track daily progress against goals, and reported on progress, risks and dependencies to upper management across business units. Results: Successfully completed Test Execution(s), meeting the pre-defined Testing Goals (100% Execution, > 95% Pass Rate), within the given Test Cycle(s). -
Project / Implementation ManagerAria Systems Nov 2013 - Apr 2014San Francisco, California, UsMANAGED an Implementation Team’s efforts to integrate Aria’s financial subscription software into the client’s business, data, and process models. Facilitated the overall communications between Client and Aria Management; Acted as Liaison between Client and Aria Development Teams regarding Client Bug and Enhancement Requests [i.e. Submitted, Tracked, and Reported Request Details, Cost/Benefits, Risks, ETAs]; Negotiated SOWs. -
Program ManagerVeterans Health Administration / Stanton Jones & Associates Mar 2013 - Oct 2013MANAGED the Overall Coordination and Communication among relevant parties of the project that interfaced with the development and implementation of the HAIISS Data Warehouse. Acted as Liaison between the Data Warehouse Technical Team, the Department of Veterans Affairs, and other Consulting/Contracting Groups. Created and Maintained the Master Product Backlog, Monthly Sprint Backlogs, Project Roadmap, and Data Warehouse Project Schedule (including high-level dependencies of ALL relevant groups’ efforts.) Created and Filed all required VA Reporting Documentation such as Monthly Project Reports, Monthly Contract Project Management Reports, Staffing Plan Updates, and Risk Analysis Reports. Results: On Target to populate the HAIISS Data Warehouse with 8+ Data Domains from 152 VA Sites, Nationally.
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Project/Program ManagerCisco Systems Jun 2004 - Jun 2011San Jose, Ca, UsMANAGED the SMP PMO’s Portfolio Reporting Efforts. Created, Implemented, and Managed a standardized, repeatable process that provided on-going visibility to SMP Management the Status of Projects within the Current Portfolio, as well as the Quality of Project Management Principles being utilized. Created, Implemented, and Managed a Client Engagement Model which allowed Management to Understand, Prioritize, and On-Board Projects in the Pipeline. Results: Continual, Visible, Timely, Information regarding Pipeline, In-Progress, and Completed Projects that facilitated Management’s Reporting and Decision Capability at any given time. Managed the ITABS PMO Portfolio Reporting Efforts. Standardized and Streamlined the Reporting Efforts. Results: Reduced the Monthly Report Processing Time by 50%, as well as Decreasing the Reporting Cycle by 50%.CREATED the Strategy and DEVELOPED the Organizational Adoption, Communication Plan, and portions of the Scorecard for Release 1.1 of the IT Service TCO [Total Cost of Ownership] Efforts. Results: Repeatable Org Adoption and Communication Plan which could be leveraged by future Service Management Program/Project Efforts. Identification of Accountable Leadership within the Infrastructure and GBP Organizations, as well as Individuals whom the IT SM Program could partner with to implement the IT Service TCO capability. DESIGNED, DEVELOPED and EXECUTED on a solid Business Partner Engagement Model for SMTI. Facilitated dialog with over a dozen Business Partners regarding new engagements in FY09. Results: Closed on over $1M of new project work. Became a member of the SMTI Staff and contributed as part of the Leadership Team on SMTI's Roadmap Execution. -
Implementation Manager - Fleet Card ProgramVisa Aug 1999 - Jul 2000Foster City, California, UsDESIGNED/MANAGED implementation of Visa's commercial fleet card program. Coordinated efforts and resolved issues among multiple oil merchants, financial institutions, and financial data processors; Developed and implemented new deployment infrastructure, quality assurance metrics, and business process changes across multiple business functions; Resolved design conflicts and led the change management process across all participating clients. Results: Completed eight national client implementations and launched six additional implementations. -
Business Process Development ManagerApplied Materials Sep 1997 - Aug 1998Santa Clara, Ca, UsFORMULATED new Business Process Management Group. Created strategic business identity and communicated it to business partners via vision and mission statements, strategic roadmaps, and value propositions; Introduced data-flow architecture concepts; Led Gap Analysis efforts across all business functions. Results: Utilized relationships and gap analysis results in implementing Oracle ERP application. FACILITATED development of Business Unit’s Information Systems Disaster Recovery Plan. Managed vendor relationship, Negotiated contract; Collaborated with Corporate and other Business Units’ disaster recovery efforts; Coordinated testing requirements/efforts with vendor, and in conjunction with Corporate and other Business Units; Identified/Communicated potentially impacted business process details. Results: Established a Plan, which supported corporate guidelines, that was on time and under budget. -
Program/Integration Manager - Crm, Erp, Sales Quotation ProgramsHewlett Packard Aug 1990 - Sep 1997Houston, Texas, UsCOORDINATED/DIRECTED Worldwide CRM Implementation efforts in Asia Pacific. Presented Worldwide CRM Program objectives, value proposition, and roadmap to Asia Pacific alliances; Established/Maintained relationships with country executive sponsors, as well as CRM application implementers throughout the region; Represented Asia Pacific in Worldwide CRM Program’s direction, implementation and issue resolution. Results: Implemented CRM Solution in Asia Pacific which met critical success factors of the Worldwide CRM Program, yet tailored to Asia Pacific specific needs.MANAGED Product Development and Implementation of International Quotation Application. Coordinated/facilitated product requirement definition utilizing customers in Asia, Latin America, Canada, and the US; Hired/managed business consultants and software development team throughout the software development lifecycle; Developed training tools; Coordinated and Facilitated customer training efforts. Results: Successfully developed/implemented client/server software application, which provided flexibility for local customization while preserving a standard central infrastructure. Trained over 300 international sales support personnel. MANAGED International Quotation Program. Defined and communicated objectives, strategy, value proposition, ROI, and implementation roadmap; Directed business resources in 15 countries and technical support in 13 data centers; Managed diversity. Results: Obtained sponsorship for 100% of proposed projects; Decreased customer service requests by 93%; Reduced data center staffing needs by 80%; Created cost savings in excess of $2 Million, annually.
Sheila Hamilton Skills
Sheila Hamilton Education Details
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Pepperdine UniversityMba - Technology Management -
David Neagle, LlcMiracle Of Money - Entrepreneurs & Corporate Professionals
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Quantum Success Coaching Academy (Qsca)Life & Business Coaching
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Stanford UniversityAdvanced Program Management
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Pmi - Project Management AcademyPmp
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The Landmark ForumEntrepreneurial Edge And Personal Development
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Colorado State UniversityBusiness And Mis
Frequently Asked Questions about Sheila Hamilton
What is Sheila Hamilton's role at the current company?
Sheila Hamilton's current role is Consultant / Program Manager.
What is Sheila Hamilton's email address?
Sheila Hamilton's email address is sh****@****eye.com
What is Sheila Hamilton's direct phone number?
Sheila Hamilton's direct phone number is +140832*****
What schools did Sheila Hamilton attend?
Sheila Hamilton attended Pepperdine University, David Neagle, Llc, Quantum Success Coaching Academy (Qsca), Stanford University, Pmi - Project Management Academy, The Landmark Forum, Colorado State University.
What skills is Sheila Hamilton known for?
Sheila Hamilton has skills like Program Management, Full Sdlc, Change Management, Business Process Re Engineering, Agile Methodologies, Agile Project Management, Requirements Management, Software Requirements, Cross Functional Team Facilitation, Itil, Cross Functional Team Building, Enterprise Software.
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