Sheila Lyons Email & Phone Number

United States

Culver City, California

Sales and Project Coordinator - Project Manager• Sales Coordinator - I support in submitting highly detailed proposals within guidelines and formatting requirements. I am very proactive and willing to assist where needed, being reliable and meticulously detail-orientated. I assist in attaining monthly/annual targets and works closely with management as well as clients to determine current business requirements. • Project Coordinator / Project Manager of multiple projects, updating reports, project plans, schedules, and cost tracking. I always maintain a smile and compose myself professionally under deadlines, and place customer satisfaction at the top of my priority list. Proven ability to work across organizations with effective communication and leadership. Tier One Support Specialist• Tier-1 Support Specialist initiating the first contact to customers support questions and escalate concerns and issues to Tier-2 Technical Support Engineers. • Handle onboarding all new customers to the Eccentex platform, MyCaseRecords. Provide demonstrations, training, and support I work as a team member and believe that collaborating and communicating is the most efficient way to accomplish projects and bid submissions. Multi-task effectively prioritizing and meeting tight deadlines. In addition to my job duties, I provide senior management with a weekly executive status report outlining work and milestones completed and issues affecting the workflow of the project. • Knowledgeable in project management tools, processes, and techniques• Skilled in Microsoft Word, Excel, Salesforce, AMAG, Scheduler Plus II, JIRA, Confluence, Zoho and AppBase - The dynamic case management platform by Eccentex Corporation.

Fountain Valley, California

• Coordinated department specific educational in-services, staff meetings, and assisted with identifying key topics to be presented.• Actively provided input and worked with engineers and management to improve departmental operations, equipment, and supply needs. • In charge of the Plant Operations Equipment Management Program through the use of computer-based preventative maintenance work order system. Including asset inventory, permits, equipment service reports, and scheduling inspections as required by governing agencies. • Maintained Environment of Care documentation, which included inspections, surveys, training, and published guidelines as well as required follow up with management on issues. Assisted in the coordination and administration of Joint Commission and regulatory program plans.• Provided written documentation during emergency situations and coordinated between department directors, managers, services providers, and in-house maintenance staff.• Used billing software to input and pay vendor invoices and order Plant Operations supplies and materials. • Scheduled busy conference rooms for the hospital staff and management and outside programs.

Santa Ana, California

• Managed and oversaw all areas of shipping services and performed order and supply management of diabetic supplies. Diligently followed through to ensure customer needs were met with highest satisfaction. • Oversaw and maintained all accounts payable and accounts receivable: accounted for daily funds, completed deposits and prepared invoices and spreadsheets for accountant and owner. • Demonstrated capacity to provide all-encompassing support to a small business. Ensured that day-to-day operations ran smoothly and streamlined all processes to run more efficiently.

Huntington Beach, Ca

• Oversaw the management and day-to-day operations of a high-volume 32-unit residential development. Prepared and negotiated all contracts and agreements, coordinated all construction timelines and ensured completed product met state regulations. • Consistently strengthened customer service skills through a positive approach in relating to tenants, maintenance personnel and vendors, ensuring the property operated at the highest possible standard. • Provided accurate bookkeeping services ensuring all information was accurate, including rent collection, late notices, deposits, vendor payments, invoices and spreadsheets reconciliation.