High-energy Customer Service Management professional with 8+years of customer service experience. Specializing in leadership, hiring, training, coaching, team building and call quality analysis for superior customer service skills. Highly respected leader, who managed and motivated support teams that successfully delivered against aggressive deadlines for various projects. Created curriculum for projects, training for employee improvement. Highly Self motivated and result oriented. Technical Skills: Microsoft Office (Proficient in Excel, Word, PowerPoint and Publisher), Aspect/eWFM (Timekeeping and payroll applications), Qfiniti (Quality Assurance application), Avaya and CMS applications, A.C.N. Automated Customer Notifications System, Microsoft Sharepoint, Social Studio customer web interaction software. Salesforce CRM platform. Polar Travel booking platform and Siebel CRM application. Soft skills: Clear communicator (written and verbal), creative problem solving, excellent interpersonal skills, handled sensitive & confidential information. Strong organizational and project management skills.