* Manage hiring through career fairs, online job forums, communication with local high schools and colleges, pre-screening candidates, conducting interviews, and making hiring determinations* Market office through social media outlets* Monitor performance, coach staff on areas of improvement and recognize associate achievements* Determine best practices concerning marketing, customer service, compensation model, disciplinary actions and additional operational decisions * Host offsite marketing events* Manage all aspects of physical relocation to newly purchased office location

* Drove the performance and results of individual team members and the overall team through effective coaching, mentoring and technical expertise. * Analyzed claims process data to ensure productivity, service and technical accuracy standards were met * Regularly reviewed claims files to drive consistent claims handling * Assisted in bringing escalated issues to closure through effective negotiation, communication and problem solving * Ensured subrogation opportunities were recognized and referred accordingly for recovery* Upheld Homesite's commitment to deliver the highest level of customer service results * Developed skills, improved performance, and encouraged professional growth through effective training, coaching, and feedback * Performed administrative duties to include payroll, performance reviews, salary recommendations, and planning & facilitating incentive activities* Motivated, influenced and inspired team members to maintain a high level of integrity and professionalism in achieving individual and organizational goals * Attracted and retained talent through effective recruiting, hiring and recognition programs

Liability and Bodily Injury Claims Supervisor Prior positions held include Liability Supervisor, Call Center Supervisor, and Litigation ExaminerSupervised teams ranging from 5-15 associates in progressively complex claims roles. From the entry level call center associates, to liability associates responsible for complex liability and coverage investigations, to injury adjusters responsible for liability, coverage, and injury investigations & resolution – both direct and attorney represented; I have trained, developed, and coached the associates through successful claims careers. Possess ten years of insurance claims experience in several states; to include Virginia, North Carolina, New Jersey, and all New England states. * Provided direction and authority for liability & bodily injury resolution* Established appropriate bodily injury and property damage reserves* Conducted quality file reviews* Responded to DOI inquiries and ensured proper file handling as per company and state requirements* Ensured quality and timely responses to arbitration filings* Heard cases for Arbitration Forums and provided details decisions based on submitted evidence* Created and led intra-company file dispute resolution process* Conducted interviews and provided hiring recommendations accordingly* Provided coaching on liability investigations and in securing effective claim statements from first & third parties, witnesses, responding officers, etc. * Developed coaching plans for performance improvement and developed associates for further promotional opportunities* Created and delivered claims training* Led department through transition to new claims system

* Investigated and resolved coverage and liability issues* Settled bodily injury claims* Estimated vehicle damage