Sheila Miller

Sheila Miller Email and Phone Number

Sr Manager @ LinkedIn | PMP, CSM, Technical Program Management, Go to Market
About Sheila Miller

With over ten years of experience in technical program management, I lead a group of program managers who manage projects for sales, support and marketing in SFDC for the entire LinkedIn sales process and all interfaces to Oracle ERP, DW, Compensation, Tax, DocuSign, and other connecting systems. I am responsible for working with the business on projects and ROI for quarterly prioritization, managing the projects from planning to implementation, and performing business system analysis, testing, and UAT.I am also skilled in customer relationship management, consulting, and IT strategy, with certifications in PMP and CSM. In my previous role at Adobe, I managed the SFDC Knowledge Management program with Coveo search application project implementation for support agents, customer web search, and agent authoring in SFDC, enabling self-help for customers and faster resolution for agents. My mission is to drive business systems and customer support projects that enhance the efficiency, effectiveness, and satisfaction of LinkedIn's internal and external stakeholders.

Sheila Miller's Current Company Details

Sr Manager @ LinkedIn | PMP, CSM, Technical Program Management, Go to Market
Sheila Miller Work Experience Details
  • Linkedin
    Sr Manager, Technical Program Management
    Linkedin Sep 2021 - Dec 2023
    Sunnyvale, California, United States
  • Linkedin
    Manager, Technical Program Management
    Linkedin May 2017 - Sep 2021
    Sunnyvale, Ca
    • Manage a group of program managers who manage projects in SFDC for the entire LinkedIn Sales, Support, and Marketing process and all interfaces to Oracle ERP, DW, Compensation, Tax, DocuSign and other connecting systems. This includes all managed applications in SFDC for Sales and Service cloud. Process includes working with the business on projects and ROI for quarterly prioritization for the most important projects to work on. Managing the projects from planning though to implementation, Super care, and moving to the production support team. Performs all aspects of the projects, planning, requirements, execution, testing, and implementation. Performs business system analysis, creates BRD, test cases, UAT cases, executes testing for smaller projects. Works with the technical team on the design and solution and verifies with the user that the solution meets the requirements.
  • Adobe
    Technical Program Manager, Customer Support And Retention
    Adobe Nov 2015 - Mar 2017
    San Jose, Ca
    • Managed SFDC Knowledge Management program with Coveo search application project implementation for support agents, customer web search and agent authoring in SFDC in order to enable self-help for customers and faster resolution for agents assisting customers resulting in objective. In order to keep support agent flat while increasing customers ‘• Managed CRM consolidation project for consolidating multiple CRM support services into Oracle RightNow CRM.
  • Atmel Corporation
    Sr Manager Sales & Marketing Applications
    Atmel Corporation May 2011 - Nov 2015
    San Jose, Ca
    • Managed the sales and marketing processes, systems and programs including SAP, Salesforce SFDC and Model N. Support sales processes including full order to cash process, presales process including lead, opportunity management and presales activity, pos, ship and debit, Rosettanet design registrations, revenue recognition, Atmel Web Store, Sample Store, and channel management. Manage initial implementation, on going enhancements and production support for the SFDC Salesforce implementation for service and sales cloud. • Worked with Sales and Marketing VP’s to define strategic roadmap for sales and marketing and implementation strategy for Model N, SAP SD, Salesforce SFDC, and Web Store. Worked with Finance on revenue recognition and forecasting. Program manager for the sales and marketing roadmap on the priority and projects implemented.• Projects implemented include SFDC Salesforce Sales cloud, Service cloud, CPQ, Model N upgrade, customer master, Revenue Recognition process, POS, inventory processes, consignment, Vender Managed Inventory(VMI), Product lifecycle, commissions, Web Store, Business objects WEBI, and Dashboards using agile and waterfall methodology where appropriate. • Managed web projects for marketing including Atmel on line Store, on line sample store, External Identity management, Single sign on, Collaboration workspace, and Atmel Gallery Software extension marketplace for Atmel’s development tool.
  • Adobe Systems
    Project Manager
    Adobe Systems Mar 2011 - May 2011
    Manage LifeCycle Forms Mobile Approval Project
  • Method360
    Senior Program Manager, Pmp
    Method360 2007 - May 2011
  • Growers Transplanting Inc./ Rocket Farms Inc.
    Project Manager Microsoft Navision Erp Implementation
    Growers Transplanting Inc./ Rocket Farms Inc. Mar 2010 - Feb 2011
    Project Manager for Microsoft Navision ERP Implementation. Includes project management, BSA lead, and technical lead role for entire implementation of order to cash, procure to pay, manufacturing, planning and Finance.
  • Adobe Systems
    Senior Project Manager (Consultant)
    Adobe Systems Oct 2008 - May 2010
    Project Manager - Implement SAP Business Objects and EDW using informatica, and Oracle and SAP BW etc. as sources. Financial, Procurement and Sales data delivery for Highly Formated Financial Reports. Automate and deliver weekly forecast reports and packet of reports for Board of Directors, Cost center manager dashboard. Dec 08 - PresentProject Manager - Software as a Service project to implement new requirements to support the Saas model for Adobe, web methods, web, XI, CRM, ECC and BI components. Oct 08 - PresentProject Manager for SAP PMM (Price Margin Management formerly Vendavo) Phase 2 Requirements phase Oct 08 - Dec 08
  • Nike (Consultant)
    Project Manager
    Nike (Consultant) Mar 2007 - Jul 2008
    Project Manager on SAP BW/DW related projects. In the PMO office for Nike Business Intelligence Strategy at Nike in Beaverton Oregon. Projects at Nike: New Implementation Methdology for BI projects, Implementing New Enterprise Data Warehouse with Informatica and Teradata, Metadata Repository MDR implementation, Data management project Single version of the truth.
  • Integrated Device Technology
    It Applications Sr Manager
    Integrated Device Technology Mar 1997 - 2007
    Global IS responsibility for operations in North and South America, Europe and Asia. Responsible for business IT roadmap, systems implementations, development and production support. • Mar 1999 –May 2007. Responsible for SAP ABAP development, Data Warehouse, SAP Basis and DBA, sales and distribution SD, EDI, Rosettanet, and Web Applications projects and teams. Developed innovative solutions and managed cross functional teams to implement technology solutions for business problems. Performed business system analysis, design, and provided leadership/guidance to business opportunities, business analysts, users and developers supporting Enterprise Application systems. Experience utilizing technology to efficiently comply with new rigorous Sarbanes-Oxley requirements. Created IT and Applications Controls documentation and led three years of Sarbanes-Oxley Documentation review, Control testing and audit interface. Interacted with end users to define business requirements for complex business processes, systems and infrastructure development. Provided technical leadership in the design of effective information systems and software applications. Provided system architecture guidance for projects.• Oct 2005 Jul 2006. Project manager for Company restructure and merger. Managed all aspects of process evaluation in systems, conversion, testing, support and training for Order to cash, Product creation and pricing. Identified gaps and developed solutions for example third party shipping and how to handle invoice and notification. In addition, managed the restructuring of our SAP system for incorporation in a foreign company to take advantage of tax reduction for the company of millions of dollars over time.• Jan 1998 – Sept 1999. Lead Information Systems manager for SAP ERP Implementation. Project scope included FI/MM/SD/DRM components for EMEA, APAC, and Americas.
  • Us Army
    Staff Sergeant
    Us Army 1990 - 1999
    Us, Korea

Sheila Miller Skills

Business Intelligence Erp Crm Management Cross Functional Team Leadership Sap Saas Program Management Project Management Pmp Sap Bw Software Project Management Business Analysis Sap Erp Integration Leadership Business Process Data Warehousing Strategy Business Objects Sap Implementation Enterprise Resource Planning Consulting Pmo Sdlc It Strategy Oracle Requirements Analysis Customer Relationship Management Sap Products It Management Management Consulting Mobile Devices Software As A Service Outstanding Interpersonal Communication Skills Passion For Success Software Development Life Cycle Business Intelligence Communication Executive Leadership Organizational Leadership Interviewing Talent Management Recruiting Strategic Human Resource Planning Compensation And Benefits Hr Strategy Coaching Mentoring Teamwork

Sheila Miller Education Details

Frequently Asked Questions about Sheila Miller

What is Sheila Miller's role at the current company?

Sheila Miller's current role is Sr Manager @ LinkedIn | PMP, CSM, Technical Program Management, Go to Market.

What is Sheila Miller's email address?

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What is Sheila Miller's direct phone number?

Sheila Miller's direct phone number is +140885*****

What schools did Sheila Miller attend?

Sheila Miller attended Golden Gate University, Golden Gate University.

What are some of Sheila Miller's interests?

Sheila Miller has interest in Casinos, Exercise, Sweepstakes, Home Improvement, Donor, Reading, Gourmet Cooking, Sports, Home Decoration, Watching Sports.

What skills is Sheila Miller known for?

Sheila Miller has skills like Business Intelligence, Erp, Crm, Management, Cross Functional Team Leadership, Sap, Saas, Program Management, Project Management, Pmp, Sap Bw, Software Project Management.

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