Sheila Peterson Email and Phone Number

Screen online applicants in Taleo for bargaining unit positions to fit the culture of the company.Coordinate the pre-employment testing, physicals and interview process.Conduct reference and background checks on job applicants.Preparation of Steelworkers Pension Trust monthly calculation.Preparation of New Hire material and assist with New Hire Orientation.Maintain employees’ data in ADP including position history, emergency and compensation information.Administer all employees benefit plans (pensions, medical, dental, vision, life, long-term care, short and long term disability programs, 401k) with respect to employee questions concerning coverage, payment of claims and processing application for retirement benefits.Ensure that United Taconite LLC is in compliance with all state and federal regulations regarding worker’s compensation and MSHA regulations regarding reporting of incidents.Facilitate management and reporting of claims for medical and/or wage loss benefits to claims management company, with necessary support documentation.Communicate with employees/retirees to maintain a positive relationship and work to resolve any insurance, pension, FMLA, and other benefit related issues they may encounter during their employment/retirement.

Responsible to maintain continuity in scheduling of patients according to departmental procedure and support to customer service goals.Refer patients to Patient Financial Counselor. Work collaboratively with other health team members to achieve Care Team objectives and to provide continuity of patient and family care.Complete checkout activities for patients including follow-up appointments.

Research errors by comparing enrollment error reports against system information.Applying credit card and check payments to member's accounts and conduct monthly invoice review for accuracy.Respond to Macess request from the call center in regards to billing errors and updates.

Research and respond to inquiries about products, benefits, eligibility and claims resolution for professional and facility medical providers. Ensure continued, positive customer relationships and timely resolution of issues.Obtained excellent ratings in all key attributes and accuracy audits.

Coordinated the hiring of bargaining unit and salaried employees for plant production increase.

Expose Trade Act eligible employees to employment and re-training opportunities.Through Creative Job Search sessions, taught client's necessary skills to seek work and interview effectively.Complete service plans and refer clients to other agencies as may be appropriate.

Facilitated step one and step two grievance meetings and disciplinary hearings.Active participation in the interview process, pre-employment testing, reference checks and new hire orientations.Maintained HRIS to monitor all employee data including personal, emergency, compensation, position data, S&A and Worker's Compensation.Created work schedules for production employees and assisted employees with benefit and payroll issues.