Sheila Silva Email & Phone Number

Sorocaba, São Paulo, Brasil

● Providing administrative services and financial BPO, managing financial processes such as accounts payable and receivable, bank reconciliation, and preparing financial reports.

Sorocaba, São Paulo, Brasil

● Developing and managing an e-commerce platform specializing in imported children's clothing, as well as coordinating clothing imports from the U.S.;● Creating the brand’s visual identity, including logo and graphic materials, as well as developing a functional website to optimize the user experience and facilitate online purchases;● Collaborating in managing the content system and social media platforms, developing content strategies to promote the brand and increase online visibility;● Managing sales, overseeing financial operations, coordinating order fulfillment, and participating in after-sales activities;● Managing the Mercado Livre marketplace, optimizing product listings, monitoring sales, and responding to customer demands.

Sorocaba, São Paulo, Brasil

● Responsible for negotiating with suppliers to reduce costs, generating savings for the company, and handling negotiations with delinquent customers;● Coordinating independent audit support, from hiring the audit firm to delivering the final report, ensuring operational compliance and transparency;● Managing accounts payable and receivable, maintaining proactive relationships with banks and financial institutions to optimize resource management and ensure company liquidity;● Preparing financial indicators and developing dashboards to support the board in making strategic and operational decisions.Main clients: Sorocaba City Hall.Main results: (1) Created a dashboard to track performance goals by cross-referencing budgetary and financial information. (2) Implemented an ERP system, automating financial closures, resulting in a faster turnaround for accounting entries and ensuring data integrity through bank reconciliation. (3) Negotiated with an internet provider to reduce costs while increasing internet speed.

Sorocaba E Região, Brasil

● Monitoring budget control and assisting in the preparation of management reports by cross-referencing the forecasted budget with actual results, while linking financial goals to physical-financial performance;● Handling invoice issuance, registering receivable contracts (associates and incubated companies), and updating the ERP system by cost center;● Collaborating in the creation of payment slips, posting provisions, managing collections, performing bank reconciliation, and developing public account reporting;● Supporting the organization of board meetings, including minute-taking, and managing the expense reimbursement process.Main results: Monitoring the implementation of the ERP system and internal procedures.

Campinas E Região, Brasil

● Contributing to the creation of the first and second Chevrolet after-sales special guides, standardizing and improving service practices;● Monitoring marketing strategies in collaboration with communication agencies throughout São Paulo’s interior;● Developing internal marketing campaigns aimed at the dealership network to strengthen organizational culture and employee engagement;● Collaborating in continuously updating management reports for the sales team and Chevrolet dealership network;● Monitoring the brand’s market share and conducting competitor analysis, while supporting the sales team in the regional office;● Controlling documentation related to vehicle distribution and analyzing weekly orders for vehicle distribution at the regional level;● Preparing and updating management reports to track goals, supporting the after-sales team, and facilitating performance analysis.

● Monitoring and support for After-Sales commercial activities (GMB and Network) and regional After-Sales Marketing;● Support in the development of After-Sales internal marketing campaigns;● Monitoring the Customer Satisfaction Index (ISC) and the Customer Retention Index (IRC) in Post-Sales;● Network monitoring and training;● Preparation and updating of parts sales performance reports and accessories sales potential;● Monitoring the wholesale and retail market;● Update information about supply days at dealerships;● Negotiation of vehicle exchanges between dealerships to prioritize vehicles sold;● Weekly analysis of allocation peaks, order preference and billing;● Preparing and updating reports on registrations, sales, objectives and supply days;● Control and monitoring of vehicles intended for test drives.

Sorocaba E Região, Brasil

● Performing operational activities in the property security department, including camera monitoring, access system operation, and registering visitors, employees, and third parties;● Supporting the departments of property security, occupational safety, and environmental management by assisting in the implementation of policies and procedures that promote a safe and sustainable environment.

● Performing cashier operational tasks, including receiving payments, cash register opening and closing, conducting SPC and SERASA credit checks, and carrying out inventories.

● Monitoring store sales, tracking the performance of each unit and analyzing results to optimize commercial strategies;● Responsible for the description and analysis of available payment methods, evaluating the impact on sales and customer satisfaction;● Collaborating in verifying the physical conditions of stores, ensuring the environment complies with safety and presentation standards;● Providing customer service, offering support and guidance to ensure customer satisfaction and loyalty, while resolving any issues or complaints;● Developing customer profiles, identifying characteristics and behaviors to guide marketing actions and improve the shopping experience.

Master Of Business Administration - Mba, Financial Management, Controllership, And Auditing, Cursando

Modules completed: People Management in the Knowledge Society; Business Economics; Financial Mathematics; Strategic Management.

Bachelor’S Degree, Business Administration