Provide efficient customer support globally by answering a broad spectrum of client questions/queries within the defined time frame. Deliver end-to-end assistance to purchasers by analyzing and solving complex issues. Address key clients with user-friendly products and enhance positive feedback by delivering effective problem-solving services. Mentor and coach team members diligently with a sharp focus on building a performance-based team.• Resolved up to 30 cases daily by managing and processing data in Salesforce CRM.• Ensured over 90% client retention on phone calls by utilizing robust communication skills.• Enhanced customer acquisition by optimizing purchaser insights and meeting targeted demands.• Accomplished over 90% SF/email, order, and phone quality scorecards for 12, 8, and 4 samples per month.

Delivered high-end customer support experience globally by engaging a wide coverage of requests/queries within time constraints. Identified and resolved efficiently consumer issues and concerns. Improved customer service and positive interactions by providing excellent support and guidance to key clients. Processed and streamlined databases in Salesforce CRM with an effective focus on processing maximum case resolution. Supported in filing and documenting international contract assignments to improve sales operations. Promoted remote work environment, while utilizing the Salesforce application.• Sustained 80% client satisfaction and retention by effectively engaging clients through phone calls.• Reduced the total number of resellers by implementing operational and reduction efforts.• Achieved 99.1% efficacy in delivering orders and service requests.

Consulted with businesses through phone calls/email regarding product information, order placement, account cancellation, and complaints resolution. Established cross-functional teamwork across IT group support and Cisco Phone Systems with a keen focus on ensuring business development. Managed overall customer accounts and details by filing records and assembling data in FileMaker.Sustained and regulated accurate records and information about overall services and discussions by improving, maintaining, and executing standard operative procedures for ISO Certification. Co-lead and organized the development of standard operation procedures for the entire company. This led to the evolution of practices and implementation of auditing accounts creating a comprehensive reflection of the potential income and overhead costs. This resulted in the ability to apply for and obtain ISO status after rigorous inspections and audits.Established protocol for applying for Health Certificates from USDA following comprehensive rules, regulations, techniques, and procedures concerning applications, licenses, or permits. Generated reports regarding inventory, estimated dates of availability, and financial implications for weekly meetings. Reports were delivered in executive team meetings with agendas and spreadsheets exhibiting the outstanding orders and potential revenue.Developed standard operation producers for security system training. Responsible for assigning and training new employees in their individual security codes. Performed regular follow-ups with employees. Assisted with collections for overdue accounts by calling businesses' account payable departments, corresponding by email, and tracking incoming payments by mail. This helped resolve accounts on hold and released pending orders so research could continue in those facilities. • Promoted to Customer Service Manager position from Receptionist

Acts as an intermediary with process servers, other law offices, and courts in communication and delivery of legal documents and keeps management apprised of potentially sensitive issues or situations. Maintains case file folders in accordance with established office procedures and applicable regulatory guidelines. Reconciles case history utilizing various methods, such as research, investigation, and analysis of pertinent data, laws, and regulations.• Prepare and process legal documents and papers, such as summonses, subpoenas, complaints, appeals, motions, and pretrial agreements.• Personally walked filings to the circuit and district courts for filing• Contacted process servers by telephone and provided pertaining information on where and when to attempt service.• Greeted incoming clients and guided them to conference rooms to protect client’s private information.• Maintained files and exhibits for cases according to the firm’s standard operating procedures, including the proper organization of each case, preparing exhibits, maintaining spreadsheets, and a document index.• Utilized Westlaw and Lexus Nexus to review and research case law. • Distributed communication within the firm via email, transferred calls, and written messages while maintaining confidentiality.• Became a Licensed Notary Commissioned for the State of Maryland

Acted as a liaison between varied departments, vendors, and consumers both internal and external on matters concerning problems with proposed building permits and applications and kept management apprised of potential situations. Maintains overhead costs through effective tracking of weather conditions, vendor prices, and work progression.• Greeted new clients and reviewed the building schematics, using open-ended questions garnered additional information about the vision of the project.• Coordinated efforts via telephone, walkie-talkie, and Nextel Direct Connect between the field groups and concrete companies to minimize loss due to unplanned events.• Maintained continual contact with vendors to compare pricing, availability, and best quality for the specific job• Processed bids and proposals by studying the plans and mathematically calculating the square footage of concrete, rebar, and other materials required to complete the job. Then created quotes for the job that included the material and labor costs using a specific database. Quotes were copied in triplicate, sending one copy to the customer, and one to the executive team, and filing the remaining copy in the event the field copy is lost.• Also retaining blueprints and schematics for future jobs in the filing system according to the company’s standard operation procedures.

Reviewing and analyzing legal documents such as summons, subpoenas, complaints, appeals, etc., and their supporting information for completeness and accuracy, legal conformance to court custom, and tracking, analyzing, and reporting on information relating to documents reviewed. Confirms legal forms and documents are prepared accurately and in compliance with laws, as well as, established policies and procedures by the firm. Creates updates and maintains casework file folders in accordance with regulatory guidelines and established office procedures. Reconciles case history utilizing various inventory systems and policies in place..• Sorted physical communications including mail and fax, forwarding bills and payments to the office manager, logging incoming court documents, pulling the related case file, and placing the attorneys’ office for review.• Arrange physical service of legal correspondence to clients via mail or personally delivered. • Coordinated by phone with former police officers to facilitate serving summons to witnesses.• Arranged times and places where a private investigator would be able to observe and locate potential witnesses.• Mailed or physically delivered documents to court officials.• Compiling documentation, forms, and court filings, to check for completeness and correctness.• Regularly reviewed and maintained law libraries keeping them up to date and alerting them if the volumes were out of date.• Maintained supporting case documents and case files according to the firm’s policy.• Operate telephone switchboard to answer, screen, or forward calls.• Interacted with the public providing information, taking messages, or scheduling appointments for potential clients.• Greet potential and existing clients, determine the nature and purpose of visit, and direct or escort them to specific destinations.