• Supports District Recruiting activates • Hire employees and process hiring-related paperwork• Actively maintains the Application Tracking System - ICIMS • Completes /process Change of Status, Direct Deposit/ADP, and W4 requests• WinTeam HRIS entries for new hires, Process Verification of Employment, Stop Payments, Filing• Prepare unemployment hearing files/Respond to Unemployment Claims• Conduct reference or background checks on job applicants/Drug Testing• Contact job applicants to inform them of the status of their applications• Assist with operations, new hire training, onboarding, and administrative functions as needed• Assist with Workman’s Comp claims and placement• Review/process Terminations Change of Status TCOS• Process the leave of absence request to include FMLA/ CFRA/ PDL/ PFL• Process I-9, E-Verify

• Worked directly with the Board of Directors, attended monthly board meetings, and presented reports• Approved, rejected, and coordinated the approval or rejection of lines of credit, real estate, and personal loans• Loan Records Management/Quality Assurance of Loan Files• Recommend actions to ensure compliance with laws, regulations, or to protect solvency of the institution• Determine staffing requirements, interview, recruitment and train new employees, or oversee those personnel processes• Consults with staff on particularly resistant members or difficult accounts and may suggest alternate techniques to reach the desired resolution with the members• Prepared financial and regulatory reports required by law• Reviewed collection reports to determine the status of collections and the amounts of outstanding balances• Oversaw the flow of cash and financial instruments• Organized/approved promotional campaigns• Maintained a thorough working knowledge of the Credit Union’s policies and procedures, NCUA lending guidelines, and regulatory lending laws• Balanced risk within the portfolio and participated on Asset/Liability Committee and Credit Committee• Planned, directed, and coordinated risk and insurance programs of establishments to control risks and losses• Assist compliance examiners with their examinations, making available the information that is necessary to complete their examinations.• Analyzed and implemented improvements to the loan department and lending system• Responsible for security controls of the lending department including wire transfers and back office processing• Served as liaison between credit union management and outside organizations• Recruited companies to become members of Credit Union• Experience with repossessions and bankruptcies, advise members of necessary actions and strategies for debt repayment

• Responsible for working independently to log, research, document, and either resolve or elevate customer support cases• Dialed into credit unions’ computer systems to make corrections and adjustments; repaired various printer and software issues.• Elevated online service requests for further processing• Adhered to severity response commitments and created Knowledge Base entries as needed