Charged with ensuring bank’s adherence to government regulations / requirements and industry standards. Manage drafting and implementation of compliance procedures and validation of internal control processes; scrutinize established procedures and practices for compliance with consumer laws and regulations. Key Achievements• Keep staff abreast of regulatory changes by developing and facilitating ongoing trainings for staff and line managers. Serve as Chair, Compliance Committee with focus on providing reports to senior and line managers, critical to decision making and compliance enforcement. Maintain databases used for reporting.• Contribute significantly to special projects completed to ensure documentary compliance with new account and loan origination system upgrades. Diagnose compliance implications for new products / services.• Minimized risk exposure by developing policies and procedures based on comprehensive assessments.

Oversaw cash management department operations with focus on wire transfers, ACH operations, and customer inquiries, as well as error resolution for all branches. Served as back-up to Business Relationship Officer, when required, to establish online banking for business customers, along with addressing ACH file processing issues.Key Achievements• Promoted cross-training of staff across full range of departmental operations to ensure continuity of service; facilitated monthly training opportunities for staff. • Ensured proper handling of variety of cash adjustment processes by researching regulations to create appropriate departmental guidelines.

Processed exceptions related to non-posted items and reviewed / decisioned overdrawn accounts. Reviewed return item report and processed charge back items. Determined stop payment suspect matches. Verified wire transfers on Federal Reserve website and responded to incoming customer inquiries with tact and diplomacy.Key Achievements• Investigated stop payment suspect matches to return to depositing bank or post to demand deposit account.• Assisted business customers in establishing online banking access and in ACH file processing, in support of Business Relationship Officer.

Supervised and led team of 20 image proof staff in performing range of image proof and balancing operations. Created / transmitted image files to Federal Reserve Bank for presentation of transit items and downloaded image inclearings file from Federal Reserve Bank for posting to customer accounts. Reconciled suspense tickets daily.Key Achievements• Strengthened departmental performance by creating, implementing, and updating monthly goals and daily deadline targets.• Enhanced staff productivity and motivation by providing coaching on bank policies, balancing procedures, and scanning processes, as well as setting clear performance expectations. Conducted performance reviews.

Validated customer reported ACH file totals balanced to ACH files received, submitting files to Federal Reserve Bank to meet deadlines. Entered data into mainframe system for new ACH customers or to update current files.Key Achievement• Researched issues identified by Commercial Customer Support group relating to reconcilement issues and addenda information; presented findings.

Provided tactful and courteous assistance and support to customers in regard to complex reconciliation issues, ACH transactions, and cash management software / reporting issues, as well as technical assistance on proprietary information reporting applications. Cross-trained and executed role of Group Researcher.Key Achievement• Earned promotion to Large Commercial Customer Support Representative after 17 months of service with focus on providing large corporate customers with one-on-one relationship within customer service group.

Directed team of 25 balancing staff and proof operations, ensuring optimal performance and productivity and compliance with bank policies. Distributed work from other banks to proof operators and consistently met deadlines by monitoring workflow. Served as System Administrator for Vector Correct balancing system.Key Achievements• Provided feedback to staff by creating targeted performance measurements and through annual performance reviews, recognizing accomplishments and developing corrective action plans and counseling when required. Facilitated creation of “Employee of the Month” measurements for staff.• Improved consistency on performance of various job functions by reviewing and revising training materials.CAREER NOTE: Served in short tenure as Eligibility Specialist with HRS ERASE from 3/2010-12/2010.