Sheila Wright Email & Phone Number

London / Essex

Business Mentor / Change coach / Research– June 2013 – Current -Mentor – to Entrepreneur’s/ SMEs Mentoring, Business advice, Business planning, 121 to support, & Group support, Training & workshops Webinars to Pre starts, Start-up & small business growth development and transition. Enabling entrepreneurs to gain the skills, knowledge and confidence to perform and deliver services.KEY IMPROVEMENTS/SUPPORTIdentify learning and development needsImprove and simplify business plans to align with strategic direction of ventures.Support the development route to increase sales of seminars- online/offline.Improvement of training content- for eBooks, pdf's, whitepapers, audio programs, webinars Proof read blog articles, news updates, presentations

London, United Kingdom

Responsibilities / Duties – report to Head of OperationsKEY ACHEIVEMENTS/ IMPROVEMENTS/ OPPORTUNITIESI was involved in the talent acquisition including online applicant tracking, preliminary screening and interviewing process, of my Business teams. I coached and developed the teams in line with agreed individual training plans – including guidance when engaging with partners & stakeholders. I lead on developing and negotiating potential new business streams.I supported internal operational activities working with Head of Operations & senior management – in implementing working practices across business sites. I was involved with working closely with multiple internal, external stakeholders, senior management, where I had the opportunity to use my interpersonal skills to influence, steer, and negotiate where required. This was evident when discussing with the Head of Procurement of Enfield Local Authority I steered the conversation to the possibility to shadow the role to gain knowledge of the processes in place and how if possible the information gained could support, a Change Project I was project managing. I effected change management to promote best practise in service delivery, an example of this was when I was change manager and lead for a construction project, the project required main contractors and supply chains to be fully CSCS carded within North London local authorities as part of a cross borough initiative, my role involved working with stakeholders, interested parties of all levels and diversities, main contractors, supply chains including sole traders, to introduce and improve best practice as required by the client. The project was 2 years (but started 5 months late) it required 250 CSCS outputs, and a number of other business support / training outputs to be achieved. The project was a success and achieved in total and over achieved CSCS outputs in excess of 260 within 19 months.

North London

Responsibilities DutiesWere to engage with and develop Enterprises within funded programmes /To support and achieve the required target output of SMEs through the program to secure the success and delivery of the project/ Manage & develop stakeholder relationships / Research, facilitate, manage & develop training workshop events and delivery/ Produce documents required in accordance with grant funding guidelines /Support the delivery of the organisations aims and objectivesKEY ACHIEVEMENTS/ IMPROVEMENTSI successfully event managed the visit of the Mayor of London, I got on board to attend event, the Press, Council officials, Senior executives of Coco Cola enterprises Plc, Metropolitan Police, to officially acknowledge the adoption of private roads within North London, within a 10 day notice period.

London

Responsibilities /DutiesJob title and department - Marketing Officer, Marketing Were to promote the companies services and organize campaigns, to a niche client base. Working as part of a team I gained experience of the marketing process and strategy formulation. I planned and arranged advertising and organized events, supported the marketing of communications and design print of collateral. I supported product development and distribution; I supported research and public relations.

South East England

•Were to provide a one stop point of contact for Enterprise customers and support sales advisors.•I account managed customers and developed relationships for repeat business•I sold the company’s products & services and ensured customer satisfaction by delivering to the customer agreed timeline as per BT Plc targets and guidelines. •I was involved in co-coordinating and working with other teams of BT Plc and contractors. •I trained BT Plc staff on new business products and services

Bt Plc. - Central/North London

Responsibilities / DutiesWere to provide a one stop point of contact for Enterprise customers and support sales advisors. I account managed customers and developed relationships for repeat business. I sold the company’s products & services and ensured customer satisfaction by delivering to the customer agreed timeline as per BT Plc. targets and guidelines. I was involved in co-coordinating and working with other teams of BT Plc. and contractors. I trained BT Plc. staff on new products and services.KEY ACHEIVEMENTS/ IMPROVEMENTSI was seconded to Champion of Change for the North London area, to support the transition of working operations during the downsizing of BT Plc in North London. I improved staff moral by introducing diary styled rooms where staff were allowed to vent their feelings which were recorded but voices were masked. This gave management a good insight into the feelings and possible solutions to improve staff / management relationships during this transition period.