Sheila Yadon Email and Phone Number

Support an EVP/CIO and five SVP IT Management members. Track IT monthly budgetary activity, department activities, and staff project completions. Answer telephone, respond to customers including board members and management, and route calls as needed. Meeting coordination activities and travel arrangements. Manage basic recurring tasks and duties of six Executives that are administrative in nature. Document minutes outlining key points discussed, action items, and decisions made in various meetings.

Billing/Filing Supervisor: Coach and facilitate employees to fully utilize their skills and experience. Research and initiate continuous process improvement methods and facilitate group using a team approach. Supervise the process of billings to customers for products and samples manufactured. Supervise the processing of credit and debit memos for adjustments to customers. Participate in the budget development, administer within the limits of approved budget, and make recommendations to ensure adequate staffing to meet established dept goals. Perform employee performance reviews and establish action plans to develop and enhance their performance. Responsible for the hiring process of all new full-time and temporary employees. Sales Secretary: Provide secretarial support to a Sales Manager and nine Account Executives. Coordinate promotional product materials for shows for nine V.P.s. Process all orders for sales material to meet customer requirements. Coordinate and proof read 10,000 lines of configuration rules for order processing dept. Assist in training temporary help.

Provide secretarial support to Service Center Manager, six Supervisors and 82 Service Center Employees including travel and hotel arrangements. Create and implement special projects (monitor expense reporting and expedite payment of invoices). Gather monthly data of Customer Complaints and submit yearly report to Government Affairs Dept for Minnesota Public Utilities Commission (MN PUC). General secretarial responsibilities including assisting in recruiting and hiring of personnel.