Sheila Young Email and Phone Number

• Establish and maintain excellent customer relations that ensure long-term customer retention and future sales opportunities • Responsible for answering customer queries in a prompt and timely manner • Communicate with customers and internal branches to ensure order accuracy and prompt shipment• Assist Outside Sales Representatives with quotations and responding to customer needs• Maintain the timely and accurate input of pricing information relating to price sheets and deviation analysis• Build the Bill of Materials (BOM) when new products arrive at facility • Initiated daily production meetings to communicate customer requirements and scheduling plans• Ensure the accurate completion of paperwork by the shop floor before pricing• Identify process improvements to drive company performance and revenue• Train new employees on internal software systems and procedures• Provide general administrative duties to support external sales staff including creating sales documents, proposals and responding to information requests• Support marketing efforts such as at trade shows, exhibits, and other events• Deal with order processing, expediting and quotations using internal systems• Filing and maintaining hard copies of all price sheets and deviations• Safety Committee representative

• Coordinated the purchasing of equipment and materials• Provided clerical support to a 4-man team which included processing purchase requisitions, soliciting telephone quotations, and drafting purchase orders on system• Followed up on any discrepancies found within paperwork and ensured the prompt resolution of issues • Ensured the upkeep of the Bill of Materials• Managed the creation of customer orders and invoices into internal systems• Ensured the timely dispatchment of products by prioritizing and coordinating with sales and shipping• Recommended new or improved administrative procedures to enhance efficiency• Responsible for general administrative tasks including the maintenance of department vendor lists, invoices, and stock replenishment

• Developed and maintained relationships with customers • Responded to client issues by working alongside team leads to resolve them in a timely, professional, and satisfactory manner• Prepared quotations and tender documents• Responsible for scheduling, analyzing customer requirements, and project coordination • Arranged the presentation of samples and graphics to potential clients

• Serviced existing customer base whilst accruing new accounts • Promptly answered customer queries • Prepared estimates based on customer requests• Maintained database upkeep and responsible for timely data entry • Conducted general administrative duties

• Scheduled production to ensure a timely turnaround of products• Worked alongside Logistics Managers to plan and execute efficient delivery of goods • Maintained inventory stock for office and shop floor