Sheila Baldwin Email & Phone Number

Golden Valley, Mn

Served as a key member of the leadership team defining the organization's vision and strategic goals giving the entire company direction along with driving profit, quality and revenue. Contributed to determining company structure and employee functions maximizing team productivity. Improved interdepartmental processes ensuring efficiency and improved customer experience. Implemented a customer experience program using the Net Promotor Score (NPS) which improved customer retention.Managed teams up to 50 people and facilitated companywide, manager and department meetings ensuring the team achieved company, department and individual goals. Hired and promoted employees who fit the company culture and skills creating less turnover and improved efficiency. Identified pay structure for positions and negotiated new employee pay keeping expenses within budget. Created and implemented manager training program resulting in a stronger management team.Developed, inspired and empowered the sales, customer service and recruiting teams providing the tools to be successful to grow personally and professionally. Improved Goldmine and Tigerpaw CRM databases for efficiency, accuracy and productivity. Demonstrated a deep understanding of the sales cycle focused on customer satisfaction throughout all stages which contributed to high customer satisfaction ratings and excellent customer retention.Achieved sales revenue objectives for new customers and current customers year after year.

Golden Valley, Mn

Consistently exceeded quota by motivating, training and developing a sales team of up to 8. Led, managed and held the sales team accountable to executing the vision and strategy of the organization. Created and improved the sales process demonstrating value by proposing business technology solutions that improved productivity, efficiency, security, revenue and reduced expenses.

Golden Valley, Mn

Continued to manage a territory providing telecommunications solutions to small and mid-sized businesses and assisted with coaching and training team members to achieve their objectives.

Golden Valley, Mn

Managed a territory providing long distance solutions to small- and mid-sized businesses, successfully exceeding monthly quotas and earn President Club status. Annually achieved 120% of quota and recognized as a top performer, earning a promotion to Assistant Sales Manager.