Sheila Barela Email & Phone Number

United States

Austin, Texas, United States

• Conduct in-person homeowner assessments.
• Determine if corrective work order is needed.
• Lead root-cause analysis.
• Schedule, organize, and execute service work through vendors.
• Manage trades to completion of service requests to customers' satisfaction.
• Perform minor service-related tasks (e.g., adjustments, repairs), as requested.

Austin, Texas

• Managed and ensured completion of homeowner warranty claims.
• Conducted in person homeowner assessments and repairs.
• Determined lead root-cause analysis.
• Advised homeowners of non-warrantable items.
• Educated homeowner on the care and maintenance of their home.
• Coordinated and scheduled repairs with contractors and customers.

Phoenix, Arizona Area

• Investigated, evaluated, and negotiated claims to reach a fair and equitable total loss settlement.
• Coordinated with internal functions to include Appraisal Operations, SIU, Subrogation and Salvage.
• Managed and coordinated a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
• Arranged and reviewed appraisal reports and communicated with policyholders, claimants, physicians, medical providers, attorneys and repair shops.
• Secured essential facts about accidents, assessed liability and compensability, negotiated settlement and explained denials to policyholders and claimants.

• Sold various types of insurance policies to businesses and individuals, including automobile, property, life, medical or specialized policies such as marine and farm or crop.
• Determined clients’ particular needs and financial situation.
• Scheduled appointments to determine current coverage need, investments and establishing long-term goals.
• Approached potential clients by utilizing mailings and phone solicitation, made presentations to groups at company-sponsored events, and speaking publicly to community groups.
• Liaison between the claims, underwriting and adjuster departments.

Phoenix, Arizona Area

• Managed business development, built and maintained customer relations.
• Prospected and generated new business through different types of self-generated leads.
• Supervised 25+ employees; emphasized on developing promotional opportunities.
• Assisted with the implementation of the sales incentive programs.
• Implemented and supervised team building programs.
• Demonstrated persistence by continually striving to improve skills to overcome objections, close sales while achieving goals.

Bachelor Of Science, Business Management

Bachelor Of Science, Business Management