Sheila Barela Email & Phone Number

United States

Austin, Texas, United States

• Conduct in-person homeowner assessments.• Determine if corrective work order is needed.• Lead root-cause analysis.• Schedule, organize, and execute service work through vendors.• Manage trades to completion of service requests to customers' satisfaction.• Perform minor service-related tasks (e.g., adjustments, repairs), as requested.• Establish and maintain positive customer relationships.• Responsible for quality inspections of the home prior to delivery to the customer.• Determine trade accountability for back charges and P.O.'s.• Authorize payment for work performed up to approval limits.• Follow applicable legal protocol and process necessary workflow.• Responsible for customer satisfaction metrics related to customers serviced

Austin, Texas

• Managed and ensured completion of homeowner warranty claims.• Conducted in person homeowner assessments and repairs. • Determined lead root-cause analysis.• Advised homeowners of non-warrantable items. • Educated homeowner on the care and maintenance of their home.• Coordinated and scheduled repairs with contractors and customers.• Developed and maintained good rapport with contractors to ensure quality work.• Managed budget, authorized payments and purchase orders, and determined trade accountability for back charges.• Responsible for accurate and complete documentation in homeowner’s file.• Completed quality performance reviews, documented corrective action, and followed up to ensure completion of corrective items.• Maintained a high level of customer satisfaction.

Phoenix, Arizona Area

• Investigated, evaluated, and negotiated claims to reach a fair and equitable total loss settlement. • Coordinated with internal functions to include Appraisal Operations, SIU, Subrogation and Salvage.• Managed and coordinated a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.• Arranged and reviewed appraisal reports and communicated with policyholders, claimants, physicians, medical providers, attorneys and repair shops.• Secured essential facts about accidents, assessed liability and compensability, negotiated settlement and explained denials to policyholders and claimants.

• Sold various types of insurance policies to businesses and individuals, including automobile, property, life, medical or specialized policies such as marine and farm or crop.• Determined clients’ particular needs and financial situation.• Scheduled appointments to determine current coverage need, investments and establishing long-term goals.• Approached potential clients by utilizing mailings and phone solicitation, made presentations to groups at company-sponsored events, and speaking publicly to community groups.• Liaison between the claims, underwriting and adjuster departments.

Phoenix, Arizona Area

• Managed business development, built and maintained customer relations.• Prospected and generated new business through different types of self-generated leads.• Supervised 25+ employees; emphasized on developing promotional opportunities.• Assisted with the implementation of the sales incentive programs.• Implemented and supervised team building programs.• Demonstrated persistence by continually striving to improve skills to overcome objections, close sales while achieving goals.

Bachelor Of Science, Business Management

Bachelor Of Science, Business Management