Sheila Bishop Email & Phone Number

Terrell, Tx, Us

GM Financial - Commercial, Consumer Retail and Lease Automotive Lending and Collections environment TECHNICAL BUSINESS SYSTEMS ANALYST - performed all duties related to the elicitation of requirements from the inception of a project through User Acceptance Testing, in order to capture and document business and technical requirements and maintaining project trace-ability. Developed user stories, functional and non-functional requirements, assumptions, dependencies and gaps to ensure strong understanding by all technical teams as well as clients for S to XXXL projects. Strong knowledge of Jira, Microsoft Word, Excel, Project, PowerPoint, Notes and Visio. Proven track record of working with multiple complex system environments to do support and analysis that lead to implementation and maintenance of AutoSuite Default Management and its related production support projects.

– Waterway Lending Systems is a software provider in the lending industry, providing toolsets that support the origination and servicing of a variety of commercial loans, including SBA loans under company name Novatraq. Duties included:• Scope and whiteboard new features• Collect and convert business logic into technical instructions• Create formal specs to hand off to the developers• Create mock screenshots, wire frames, story boards and do spec writing. • Liaison between the developers and C-levels making sure the new features were created as envisioned.• Performed functional testing of completed features.• Worked closely with the Project Manager to lead teams of developers in the US and abroad.• API development project• DocuSign integration project• Test Automation tool research project• Document viewer project for Search, Annotation, Redaction, Customization on multiple browser types.• 100% RemoteEnvironment: Agile, JIRA, Confluence, Gliffy, Skype, SQL server 2008

Design e-commerce web sites for underprivileged students. Each year over 150M lbs. of high quality, organic, grain-fed, for-market beef are produced by high school FFA students in rural communities. The sales profits go to the students for college. I am very honored to collaborate with Students, Parents, Teachers, Breeders and Sponsors to create comprehensive web pages and document lineage for champion livestock sales.o Target customer base.o Develop portals for uploading livestock datao Retire obsolete or redundant web pageso Streamline user interfaceso Delete dead end linkso Enable userso Update overall look and appeal of web sites.• Environment: HTML, MS Office- Excel, Word and PowerPoint, Hypersnap 7, MS Paint, GoDaddy, Windows 7, watershed project methodology.

SYSTEMS ENGINEER - PROGRAMMER/BUSINESS ANALYST - Support, design and analysis for COTS product, ITMS FrontRange helpdesk software. Supporting Helpdesk agents with updates and business requests. Research, design, develop, and modify enterprise-wide systems and applications software. Involved in planning of system and development deployment as well as responsible for meeting software compliance standards. Evaluate interfaces between hardware and software, operational requirements, and characteristics of overall system. Document testing and maintenance of system corrections. • Self-motivated and able to work under tight deadlines and pressure • Duties include understanding, documenting and communicating business/technical requirements.• Interact with software providers, architects and designers to understand software limitations - COTS software development • Understanding of integration points to the many different systems Software development life cycle experience • Structured change control • Programming and troubleshooting skills o SQL, PowerShell, DOS, COTS interfaces• Developed test scripts, white papers and project flows• Documentation of software design documents and user manuals.• 80% Remote position• ITSM 7.0.2.2, 7.1• IPCM, IVR

• Business Analyst for implementation of Innotas, project management tool.• Business Analyst for City of Arlington on-line utility and services mapping system.• Reviewed project documents and redesigned documents to meet stakeholder’s requirements.• Participated in business requirement, JAD, and project meetings. • Actively involved in project life cycle reviewing issues, providing recommendations and resolutions.

Falls Church, Virginia, Us

BUSINESS ANALYST -Liaison between government user clientele and GSA Systems Maintenance Branch, Fort Worth Regions 7, 6 and Washington DC.General duties ranged from analyzing data fields to troubleshooting issues. Further duties included requirements gathering, working with end users, programmers, and management; analyzing multiple financial data sources to find solutions to users’ requests or to resolve problems; troubleshooting specific issues, like erroneous data displaying in an application or report; documenting and modeling never-before-documented processes or legacy systems and cross referencing data mapping for new process integration. Involved in major web application upgrade project of finance.gsa.gov and associated web financial applications for GSA compliance: • Business Analyst for implementation of security login authentication and authorization, and application upgrades on 17 on-line self-service e-commerce, B2B, and B2C e-commerce government financial applications. • QA responsible for creating test plans and test scripts, coordinating and participating in testing processeso Performed the following testing in three environments (DEV, UAT and PROD): Unit Testing System Integration Testing (SIT) Regression Testing Smoke Testing Data Testing User Acceptance Testing (UAT) Provided daily and weekly progress reports. Managed defect management process, report analysis and escalated problems and issues related to test execution. • Documented Project Charter, Concept of Operations (CONOPS), and System Requirements Specifications (SRS). • Actively involved in software development life cycle (SDLC) reviewing issues, providing recommendations and resolutions throughout project life cycle (PLC).• Environment: ASP, HTML, SQL, .NET and JAVA, FoxPro, XML, TOAD, SQL Serve, IBM Rational Clear Case, IBM Rational Clear Quest, MS Office- Excel, Word and PowerPoint, Visio, watershed project methodology.

Dallas, Texas, Us

SENIOR ANALYST/QA- Served as technical subject matter expert (SME), liaison between upper management, IT and new plant acquisitions. Implemented labor/payroll systems and analyzed data for integration into ERP and data warehousing.• 15 years as a BA Liaison between user clientele and IT department collecting, documenting, and analyzing business requirements to define project scope and offer appropriate recommendations. Performed all phases of technical project life cycle (TPLC) and software development life cycle (SDLC) • 15 years experience executing result oriented meetings. Conducted Joint Application Development (JAD) sessions for requirements gathering and analysis. • 10+ years experience on Change Management Team and participating in change management for Sarbanes-Oxley (SOX) implementation. • 5+ years as a QA- Coordinating testing processes Coordinated all phases of the testing lifecycle activities, business scenarios, test script development, data Strategy, validation requirements, test execution and post implementation support. • 1 year as KRONOS Administrator- technical/functional support resource. • 5 years as Programmer Analyst- Developed all projects that had to do with Labor95 • Trinity Environment: ASP, HTML, FoxPro, VB, FTP, BPCS, TRACS, PeopleSoft, Visual Source Safe, Visual Studio, SQL, FTP, EDI, TCP/IP, MS Office- Excel, Word and PowerPoint, Visio, KRONOS, watershed project methodology.