Sheila Carson Email & Phone Number

Smyrna, Georgia, United States

Provide administrative and project support to the Seizure Freedom Mission for a global biopharmaceutical company focused on expertise and scientific know-how to improve patient lives. Successfully worked remotely with global and US corporate executives on heavy calendaring, international travel and monthly expense reports; drafting/distributing meeting minutes; SOW's; purchase orders; physician activity notification forms; and physician contracts. Other administrative duties include ordering… Show more Provide administrative and project support to the Seizure Freedom Mission for a global biopharmaceutical company focused on expertise and scientific know-how to improve patient lives. Successfully worked remotely with global and US corporate executives on heavy calendaring, international travel and monthly expense reports; drafting/distributing meeting minutes; SOW's; purchase orders; physician activity notification forms; and physician contracts. Other administrative duties include ordering office supplies, submitting IT requests, and arranging onsite/offsite meetings.- Produce Activity Notification Forms (ANF's) for physicians from multiple countries participating in Ad Boards, Congresses, and Speaking engagements as approval/reconciliation of honoraria as payment- Create, generate, and finalize with physician offices the physician contracts for scientific/medical panels and events/conferences- Generate multiple purchase orders for SOW's and projects, which include numerous deliverables and complex cost structure Show less

Atlanta, Ga

Coordinated and provided administrative reporting, project research, and support for the Energy Efficiency Division of a global consulting and technology services company. Meeting facilitation, heavy calendaring of team meetings, annual conference planning of offsite client meeting, including budget preparation, conducting research projects, and general administrative by producing an Administrative Process Guide for the office. - Lead in arranging offsite client meeting for 90+ people-… Show more Coordinated and provided administrative reporting, project research, and support for the Energy Efficiency Division of a global consulting and technology services company. Meeting facilitation, heavy calendaring of team meetings, annual conference planning of offsite client meeting, including budget preparation, conducting research projects, and general administrative by producing an Administrative Process Guide for the office. - Lead in arranging offsite client meeting for 90+ people- Created spreadsheets showing greenhouse gas equivalencies and environmental impacts on daily living- Conducted new prospect and trade ally research; also competitive research and produced report for inclusion in client proposal bid. Created graphical summary reports for post-client meetings. Show less

Contract completed. Coordinated projects and maintained the Workbooks CRM for a consulting company providing single source telecom solutions for small businesses and nonprofits. Researched, reconciled, and corrected the commission’s report from strategic partners. Generated project proposals with multiple carrier quotes. Maintained data in the CRM, monitors and tracked project status, and produced management reports. Received customer support issues, escalated to the appropriate partners and… Show more Contract completed. Coordinated projects and maintained the Workbooks CRM for a consulting company providing single source telecom solutions for small businesses and nonprofits. Researched, reconciled, and corrected the commission’s report from strategic partners. Generated project proposals with multiple carrier quotes. Maintained data in the CRM, monitors and tracked project status, and produced management reports. Received customer support issues, escalated to the appropriate partners and carriers, and tracked issue status. - Executed an initiative to improve the setup and data accuracy of the Workbooks' CRM system- Implemented naming conventions across the operation to improve data quality and integrity- Updated and enhanced the documented instruction manual on process and data flow Show less

Atlanta, Ga

Provided executive level administrative support to 3 VPs of Regulatory, Quality, and Manufacturing, Clinical Development, and Medical Affairs, as well as 5 departmental directors for a specialty pharmaceutical company. Managed logistics for domestic and international travel including flights, hotels, and travel visas. Processed executive expense reports in Concur with receipts in foreign currencies. Maintained executive calendars and screens calls; coordinated onsite and offsite meetings with… Show more Provided executive level administrative support to 3 VPs of Regulatory, Quality, and Manufacturing, Clinical Development, and Medical Affairs, as well as 5 departmental directors for a specialty pharmaceutical company. Managed logistics for domestic and international travel including flights, hotels, and travel visas. Processed executive expense reports in Concur with receipts in foreign currencies. Maintained executive calendars and screens calls; coordinated onsite and offsite meetings with catering. Rewarded with 10% bonus at first year-end review. - Ensured accurate and complete executive expense reimbursement by identifying that executives had not been including personal mileage on expense reports- Conducted FDA internet research and created a spreadsheet with advanced functionality that provided a comparative analysis of FDA drug approval timelines- Captured and documented the procedures for processing grant requests and scientific review materials- Assumed ownership of the business critical state drug license renewal spreadsheet, highlighted the licenses about to expire, and coordinates with third-party for processing of renewals and associated invoices- Created a database of current archives for a special project to reduce costs of offsite file storage, including those of a newly acquired company, no longer needed to meet quality or regulatory compliance- Secured and brought up to date the copy of the Code of Federal Regulations to adhere to federal compliance- Coordinated the new "Meet the Medical Liaisons" event for all employees, negotiated and arranged catering within specified budget- Volunteered to serve on the committee for the new corporate initiative to promote health and wellness among employees and shared in the responsibility to record and publish meeting minutes Show less

Alpharetta, Georgia, United States

Customer Operations Associate, Ciena Corporation, Alpharetta, GA. Provided IT support remotely for customer service and regional service managers, delivered metric and operational reports, and maintained the customer database using MS Excel and MS Sharepoint for a global supplier of telecommunications networking equipment, software, and services.Freelance Administrator, Joseph H. King, Jr., Law Offices, Atlanta, GA. Provided administrative support on a project level. -… Show more Customer Operations Associate, Ciena Corporation, Alpharetta, GA. Provided IT support remotely for customer service and regional service managers, delivered metric and operational reports, and maintained the customer database using MS Excel and MS Sharepoint for a global supplier of telecommunications networking equipment, software, and services.Freelance Administrator, Joseph H. King, Jr., Law Offices, Atlanta, GA. Provided administrative support on a project level. - Transcribing documents into digital format for a large legal case Show less

Atlanta, Ga

Reviewed, researched, and resolved complex, high volume commission disputes for an IP-based communications and information technology services company that was going through continual organizational changes.

Atlanta, Ga

Reports Analyst, Client Reporting 01/2002 - 01/2015Sales & Marketing Assistant 07/2000 - 01/2002Produced customized regional reports for 25-30 field audit directors and auditors of a global audit recovery services firm. Extracted and validated data using Excel and Access. Prioritized multiple requests, constructed and delivered approximately 100 annual, timely client post-audit recovery reports. Performed data mining of claims data and generated ad hoc reports that were used in sales… Show more Reports Analyst, Client Reporting 01/2002 - 01/2015Sales & Marketing Assistant 07/2000 - 01/2002Produced customized regional reports for 25-30 field audit directors and auditors of a global audit recovery services firm. Extracted and validated data using Excel and Access. Prioritized multiple requests, constructed and delivered approximately 100 annual, timely client post-audit recovery reports. Performed data mining of claims data and generated ad hoc reports that were used in sales marketing collateral. Using pivot tables, created data summaries and charts, collated into narrative Word format. Edited report sections for accuracy, clarity, and value to the client. Produced historical audit comparisons as trend charting tool as well as Industry Benchmarking comparison reports. Administered sales contracts for over 300 corporate clients, provided administrative support and managed calendars for four Senior VPs of Sales. Created and prepared presentations for sales proposals for clients. Prepared and distributed time-sensitive contracts. Coordinated client onsite visits; made travel arrangements and processed travel expenses for executives.- Designed and created a graphical template for the post-audit reports- Recognized by management for meeting all report deadlines- Enhanced the integrity of the company database by researching 3,000 companies in Hoovers and providing corrected information to the director of client reporting- Reduced time to approve report data from four days down to one by initiating a new archival procedure of documenting and tracking unique and custom client data criteria- Assisted the IT team with the creation of a PeopleSoft technical manual- Provided extensive internet research and software technical support to sales executives- Improved organization of client contracts, provided electronic search capabilities, and increased security of contracts by initiating and implementing the digitizing of files that were previously hardcopy only Show less