Sheila Wang Email & Phone Number

San Francisco, California, Us

Leading a large scale Salesforce effort in delivering branch banking technology.

San Francisco, Ca, Us

• Serve as program delivery lead for the financial institution’s $40M commercial lending transformation program.• Driving the implementation of Salesforce’s nCINO platform to enable a seamless end-to-end loan processing experience for the bank.• Collaborating with stakeholders across the business to roll out a training and production support plan. • Orchestrated a cross-functional initiative to comply with Regulation Z requirements.

San Francisco, California, Us

Managed 3 Kanban teams related to Realtime, NRT and Batch processing to support Salesforce capabilities scrum teams of 8.• Managed scaled Agile portfolios of the highest complexity within the Salesforce Employee Product Journey. • Facilitated intake requirements and manage dependencies both within the product journey and with external partners in the delivery process. • Managed Onboarding Squad and coached new scrum masters and project managers.• Promoted self-organizing team concept and encouraged team members to build trust. • Proactively managed systemic impediments to team agility and guides the team(s) on methods to escalate when needed to prevent challenges from becoming blockers. • Prepared squad team to participate in Product Increment (PI) planning event every quarter. • Managed project financial up to $40M annually with 240+ resources on the team. • Led PM coffee hour discussion on sharing techniques, idea and strategies to improve the project management process using Agile framework. • Successfully played the role of Senior Project Manager as well as Scrum Master when the waterfall process was decommissioned. • Adopted into new Agile framework and continued to manage CRV Platform scrum team and Production Support Kanban Team daily. • Managed a tiger team of 8 and worked directly with Salesforce engineering team to deliver the Einstein Activities Capture capabilities to 18K active CRV users in 10 months.

San Francisco, California, Us

• Served as the platform-level project manager to support the Technical Health Refresh program for wellsfargo.com and Online Sales and Marketing Platform in the high-risk category. • Supported application teams to adjust to Github migration and AutoRabbit automation testing.• Assigned to Co-Browse Squad as digital project manager and delivered 4 iterations and delivered the Co-Browse product in SIT for Private Bank customers.• Acted as the program consulting manager and advised on the delivery of eGain Chat projects with multiple Lines of Businesses. • Partnered with Wells Fargo Enterprise Contact Technologies partner and eGain vendor in delivering version upgrade and mobile capability in wellsfargo.com and the Online Sales and Marketing Platform.• Led Front-Porch Next Generation Phase 2 project team and delivered updated designs with Spanish capability on mobile platform.• Applied WF waterfall methodology and created project plans, assessed risks, developed RACI, and tracked monthly project financials.• Worked with technology and business partners and ran daily calls following the Speed To Market – the customized version of Agile for the Co-Browse Squad.• Conducted bi-weekly status calls and special topic calls with multiple streams of project teams under the Technical Health Refresh program throughout the project life cycle. • Supported project teams to manage change requests per waterfall and backlog per Agile project management methodologies.

Denver, Co, Us

• On-boarded the Stage and Pay project team with 50/50 on-shore and off-shore team members to start development for client (Western Union) on-site. • Applied Agile project methodology in running daily stand-up meetings, arranged demos and retrospective meetings with client along with scrum master.• Delivered Stage and Pay mobile applications on Android and IOS platforms in 4 months after starting the project.

San Francisco, California, Us

• Acted as Technical PM for Integrated Functional Testing, UAT and continued to support deployment effort in Staging till Go-Live for Mobile Enrollment, Alert Center Redesign for Tablet, Direct Auto to Online Sales and Marketing Platform Migration, eGain Chat for OSMP, and ExpressSend, AutoPay, OnlineWire UI Light Refresh projects. • Led project teams of Product Managers, Project Managers, Developers, QAs, Implementation Managers, vendors in diverse geographic locations. • The impacted applications range from 12 to 24 per release (quarterly). • Average project team has 30 to 60 business and technical partners across organization as well as off-shore locations. • All projects included ADA testing which involved vendor interface and additional coordinating effort. • Acted as PMO for eGain-Chat effort. Ran cross-team defect review meetings and report to senior management with daily dashboard.Created Master Test Strategies document.• Organized test plan and test scripts walk-through meetings with all QA and development teams.• Support Customer Experience Team to design and coordinate Accessibility (ADA) related testing requirements with SSB-BART as a vendor.• Assessed risks impacting QA timeline and provide remediation steps to bring project back on track.• Ran triage meetings with SMEs and project team members in solving issues surfaced during QA testing.• Led daily steering committee meetings to resolve urgent QA issues.• Supported lessons learned and recommend areas for improvement in each release.

Oakland, California, Us

• Organized the roll-out of departmental pilot training program for telemarketing process change.• Delivered six major enhancements for two quarterly releases of the CIMP effort with virtual team of over 30 technical, business and vendor partners.• Managed Consumer Information Management Platform (CIMP) projects to support evident-based marketing initiatives. CIMP data is fed back to support Business Intelligence (BI) models performed by the data analytics team. • Facilitated reviews of Business Requirements, Functional Design Specification, and User Acceptance Test Plan and Test Cases provided by project teams to ensure progress and meeting the milestones as specified on the project plan. • Interfaced and negotiated with vendor (Epsilon).• Compiled lessons learned documentation at the closing of a release by interviewing individual team members and summarized findings to share with leadership for continuous process improvement.

San Francisco, Ca, Us

• Coordinated development, implementation, audit and execution of software configuration management program to ensure compliance with US Nuclear Regulatory Commissions (i.e. 10 CFR Part 20), industry standards (i.e. ASME NQA-I-2009) and corporate standards.• Rolled out SmartPlant 3D (a new design tool) for General Electric ESBWR Project involving 80+ designers, engineers and managers.• Completed initial IT planning effort on the GE ESBWR Design (18 Billion Dollar nuclear power plant project over 10-year build-out) with Black and Vetch, URS and GE for Dominion Power.• Provided project management support on implementing Corrective Actions and Preventive Actions (CAPA) Process software from selecting vendor, reviewing system and functional requirements with engineering, quality assurance, project control and project management teams in all phases of development and customization in accordance with the SDLC process. • Developed and managed corporate software process, requirements for software acquisition for engineering calculations, installation, release, training, error reporting and maintenance of vendor software packages. • Revised procedures in accordance to latest regulatory requirements of nuclear software configuration procedures for URS. • Directed and coordinated with Information Manager to set up project documentation requirements in Documentum. • Maintained software release records in Documentum for nuclear department according to URS software execution procedures. • Supported external and internal QA audits, review and resolved audit findings related to procedural changes for all engineering execution procedures. • Implemented subsequent Corrective Actions and Preventive Actions for Nuclear Department. • Delivered training and maintained records for 400+ engineers and managers to procedural update throughout the project life cycle to comply with regulatory requirements.

New York, New York, Us

• Developed a master testing program in accordance with business specifications for fixed income clearance and settlement system (Impact). • Represented QA department in Software Planning & Evaluation Group according to CMM guideline, and achieved Level 3 certification.• Led QA group to address production issues and responsible for resources allocation, release scheduling, scope, and development activities. • Coordinated with offshore development team for future enhancements. Developed status reports for external clients for test findings in each release.

Master Of Business Administration (Mba), Finance & Competitive Strategies

Bachelor Of Science - Bs, Electrical And Electronics Engineering

Bachelor Of Science - Bs, Computer Science