Sheila Dahl Email & Phone Number

Instruct students in a comprehensive introduction to the travel industry. Training students on SABRE GDS, Travel Theory and Geography with an emphasis on customer service, sales and professionalism.

Minneapolis, MN

Using Amadeus GDS system to book travel arrangements for incentive meetings and groups worldwide. Working as part of a team to see program from start to finish. Advise program manager of initial cost of airline tickets for budgeting purposes, and complete recost of tickets at end of program to insure budget requirements have been met.

Successfully managed $3.5M Crew Travel budget, by providing strategic and creative travel solutions for crewmember travel, for month to month, and day to day operations. Partnered with Crew Resources to plan in advance the monthly crew travel needs, while maintaining union contract compliance and maintaining budget costs. Compiled and reported on crew.

Succeeded in coordinating all activities of the Travel Department including pass travel, crew travel, company business travel and custonmer award travel to ensure seamless, user friendly, customer service oriented department. Provided leadership and support to five Travel Department staff. Assisted with set-up and training of Sabre reservation system..

Advised clients on all aspects of travel worldwide in a professional and confidential manner. Worked with corporate and leisure clients and groups. Established and maintained large customer base through product knowledge, sales ability and superior customer service. Worldspan proficient.

Six Sigma Green Belt Certification

Certificate, Access, Excel, Microsoft Word

Updated computer skills

Diploma, Travel And Public Relations

Certificate

Effective Business Writing