Sheila Dougherty Email & Phone Number

With my experience in the manufacturing supply chain sector, plus APICS CSCP, I have a wide range of skills including customer support, relationship building, account management, Epicor ERP, process improvement & documentation, contracts & agreements, sourcing, negotiating, supplier relations, demand management, analytics, Lean, ISO9001, sales & goal achievement. Recently my position was eliminated due to reorganization. I am seeking a new opportunity in Customer Support | Inside Sales in manufacturing. I am passionate about providing an exceptional customer experience and delivering quality plus reliability. When faced with a challenge, I can develop a strategy and implement the tactics to win. I like the impact of a cross-functional team and rewards of collaboration. I enjoy creative problem-solving, the excitement of innovation and new ideas. I'm self-directed and flexible, and adapt well to changing priorities in a fast-paced environment.SELECT ACCOMPLISHMENTS:*Lowered Orders, Purchasing and Inventory department operating costs by standardizing processes; created efficiencies by moving to electronic data management. *Increased excellence in customer experience with standardized order-management processes. Impact: Order entry within 48 hours, 95% accuracy, 98% on-time delivery to promise. *$300K annual contract award: Resolution of quality issue instilled trust and built relationships.*Improved inventory turns from low 2’s to high 3’s as result of demand management efforts. *Achieved 3X average sales goal = Company sales record of $1million dollar month.The StrengthsFinder 2.0 assessment shows these Top 5 themes:Strategic, Activator, Adaptability, Self-Assurance and Futuristic.

Listed skills include Key Account Management, Sales, Contract Negotiation, Sales Operations, and 38 others.