Sheila Fenton Email & Phone Number

West Hartford, Connecticut, United States

In my role as Office Manager at Bartlett-Brainard Products Co., I efficiently coordinate work schedules for carpenters and sales staff, manage office activities, and support the owner in various business responsibilities. I oversee stock of office and shop supplies and greet visitors maintaining a professional environment. To ensure smooth operations, I actively track production activity for projects and verify the accuracy and completeness of invoices and payments facilitating a smooth accounts payable/receivable process.

Rocky Hill, Connecticut, United States

Portland, Ct & Rocky Hill, Ct

Windsor Locks, Ct

West Hartford, Ct

- Responsible for total account management and inside sales support for multiple Strategic Accounts and sales territories.- Cultivated and maintained strong relationships with accounts through regular contact, establishing buying cycles and customer needs while increasing sales.- Secured, wrote, processed and expedited orders while meeting required delivery dates and considering appropriate inventory levels for company as well as customer.- Created and managed multiple reports for customers and for internal use.- Assisted with proposals, determined project specifications and prepared pricing quotations.- Facilitated projects from order entry to shipment and coordinated with all phases of production.- Ensured adherence to established company pricing structures, terms and conditions.- Assisted customers and Sales Consultants by researching and resolving inquiries pertaining to existing orders within plant and also with outside vendors.- Supported e-Business Department in development and maintenance of on-line ordering system.- Strategic Account Team charged with and successfully brought in over $3,000,000 of new business within one year.• Secured company achievement awards for delivery of exceptional customer service.• Devoted Account Specialist that managed 7 major accounts with national footprints.• Implemented several customized program accounts vs. transactional accounts.• Participated in face-to-face customer reviews with Strategic Account Manager, District Sales Managers and Sales Consultants. • Single-handedly saved account worth over $100,000 annually.• Played major role in success of 2008 top sales district in company (15 Sales Consultants) resulting in $1.2 million dollar sales increase.

- Dedicated CSR to 8 – 10 sales territories in the northeast.- Assisted Sales Consultants in understanding details of products, pricing and operational processes.- Proactively managed customer needs among multiple departments.