1. Enhanced regional branch performance by implementing proven management processes to increase revenue.2. Spearheaded operational procedures and processes to improve efficiency and optimize operations.Set, enforced, and optimized internal policies to maintain responsiveness to demands.3. Traveled to over 6 locations per week to manage each store and perform reviews of individual managers and employees.4. Analyzed market trends and customer feedback to develop new strategies for improving operations.5. Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.6. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.7. Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.8. Trained and guided team members to maintain high productivity and performance metrics.9. Supervised creation of exciting merchandise displays to catch attention of store customers.10. Monitored daily cash discrepancies, inventory shrinkage and drive-off.11. Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.12. Built and maintained relationships with local vendors and partners to maximize supply chain management.13. Reported issues to higher management with great detail.14. Managed and prepare inventory control, cash control for opening new stores and closing procedures.

1. Identified and recommended areas for improvement in processes with targeted solutions.2. Supervised employees for exceptional store operations, customer retention and positive brand experiences.3. Controlled and enforced standard operating procedures, security and compliance with laws and system management.4. Built and motivated stellar teams using sound judgment and decision-making, resulting in minimal turnover and superior performance.5. Interacted well with customers to build connections and nurture relationships.

1. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.2. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.3. Reconciled daily sales transactions to balance and log day-to-day revenue.4. Managed inventory control, cash control, and store opening and closing procedures.5. Trained and guided team members to maintain high productivity and performance metrics.6. Assisted with training and mentoring new staff members.7. Supervised guests at front counter, answering questions regarding products knowledge.8. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

1. Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.2. Created weekly report and accurate inventory and production reports for principal.3. Liaised with store manager to set up visually appealing layout for store merchandise.4. Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.5. Answered product questions and assisted customers in selection and checkout.6. Engaged associates in daily operations through open communication and upbeat team meetings.

1. Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.2. Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.3. Rotated merchandise and displays to feature new products and promotions.4. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.5. Supervised customerss at the front desk, answering questions about medicines, prescription and consultations about health.6. Developed and implemented successful staff incentive programs to motivate employees.7. Trained and guided team members to maintain high productivity and performance metrics.

1. Maintained calm demeanor and professionally managed issues in busy, high-stress situations.2. Engaged in friendly conversation with customer to better uncover individual needs.3. Solved customer challenges by offering relevant products and services.4. Provided positive first impressions to welcome existing, new, and potential customers.5. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.6. Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.7. Stocked merchandise, clearly labeling items, and arranging according to size or color.