Sheilah Castor Email & Phone Number

Moses Lake, Washington, United States

Schedule patients for all Diagnostic Imaging modalities including coordination of multiple modality procedures when needed.

Principal

Overlake Hospital Medical Center, Bellevue, Wa

First line customer contact. Answer calls in Centralized Scheduling Call Center, determine appropriate routing to other OHMC departments if necessary; Schedule appointments for patients for all modalities of Medical Imaging (Xray/Fluoroscopy, Ultrasound, CT/MRI, Nuclear Medicine); Interact with physician and clinic offices throughout Overlake, coordinating incoming orders, routing/returning orders for clarification or correction; Transmit appointment and patient data to insurance authorization vendors for electronic verification; Respond to requests for additional information, coding, etc.

Central Hospital - Anesthesia Clinic/Outpatient Surgery

Using EPIC and PICIS systems, schedule patients for preoperative anesthesia appointments; triage new referrals for Pain Clinic, prepare paperwork and schedule new and returning patients; answer and triage calls in Outpatient Surgery Center; schedule elective and same-day surgeries; troubleshoot problems referred by clinic schedulers; other administrative duties as required and requested by management staff.

Seattle Division

Manage administrative support activities for the US Postal Inspection Service, Seattle Division, including reception, budget, vehicle fleet, personnel, timekeeping/ payroll, correspondence, travel, office space, accountable property and purchasing. Prepare and monitor $610K non-personnel operating budget. Create, improve and implement administrative processes and procedures to ensure effective division operations in support of criminal investigations.

Seattle, Wa

Provide administrative clerical support for Postal Inspector in Charge of the Seattle Division. Open, route and respond to mail inquiries; coordinate responses to Chief Postal Inspector and Congressional inquiries; draft responses for Inspector in Charge signature. Answer customer telephone complaint calls. Backup division receptionist at front desk. Support criminal investigative teams with administrative tasks (file establishment, database entry and inquiry, mass mailings, etc.).

Manage administrative support activities for the US Postal Inspection Service, San Francisco Division, supporting 106 Postal Inspectors and 87 Postal Police Officers in northern CA, Hawaii, Reno, NV and Guam. Duties as Administrative Goddess shown below, after being promoted to the position for the larger division. Manage all administrative resources comprised of 23 support employees in eight domicile offices. Prepare and monitor $1.2 million non-personnel operating budget. Act as Subject Matter Expert for administrative reviews in other Inspection Service divisions across the country. Create, improve and implement administrative processes and procedures to ensure effective division operations in support of criminal investigations.

Oversee all administrative functions for a division of the US Postal Inspection Service, including personnel, fleet management, accounting/ billing/imprest/confidential funds, personnel administration for staff personnel, timekeepting, etc. Supervise 14 administrative personnel supporting 53 Postal Inspectors and 34 Postal Police Officers. Conduct audits of administrative functions in other divisions throughout the US.