Sheilah Powell Email & Phone Number

New Brunswick, Nj

Open to a limited number of independent contract gigs including but not limited to blogging, storytelling, social media marketing and content curation for mission-aligned organizations.

Linden, Nj

Act as a resource broker for Ammon Recovery Scholars, Empowerment Coaches and Participants. Create and manage strategic communication campaigns. Plan and coordinator events including fundraisers, leadership summits and conferences. Support Directors as-needed to ensure access to all program materials and opportunities. Coordinate day-to-day finance operations, this includes processing deposits, payables, reimbursements, and invoicing. Maintain impeccable files following procedures. Support HR activities and file maintenance. Serve as first point of contact, via managing main phone and email accounts. Manage office and relationships with vendors. Responsible for updating, maintaining and growing the company's social media presence and general communicationstructure. Generate, edit, publish and share daily content that builds meaningful connections and encourages community members to take action.

Iselin, Nj

Performed Good Order review of all legal documentation required to establish a Structured Settlement for over 14 broker firms. Assisted sales department with sales by entering information, answering broker inquiries about rates, and activating cases for claimants. Processed broker commissions within the allotted time frame; fielded questions from brokers and administrative personnel via telephone and email regarding commission amounts, transmissions andstatements. Played an integral part of the installation of the Avaya call center system; recommended service and workflow improvements. Monitored the first payment report via New Business System (NBS) to ensure all first payments were made to claimants. Assisted other Service Excellence Teams (SETs) to process documentation when volumes were high. Worked independently and produced timely results. Ensured that all aging cases were addressed appropriately and systems were updated accurately.

Iselin, Nj

Utilized advanced technical knowledge to handle complaints from various sources including executive office, media, DOI, attorney and policyholders, in accordance with established proceduresDeveloped and formulated an appropriate customer sensitive written solution and may handle case work that is outside the norm that may require draft responses that are non-standard in nature.  Analyzed written complaints received from Policyowners and Regulators. Investigated the allegations presented according to prescribed procedures and made an appropriatedetermination within regulatory time frames Applied the appropriate template language in written correspondence to policyowners and regulators and the ability to prepare customer focused written correspondence that is not from a template when appropriate. Updated the record keeping system on a consistent, timely basis. Proper organization and maintenance of case files. Communicated clearly and in a customer-focused manner with Policyowners and State Regulators. Negotiated complicated and difficult high profile cases with other business units and regulatory agencies to obtain information for a substantive response.

Hopewell, Nj

Reviewed and problem solved incorrect reports to ensure accurate data is being provided to the clients. Conducted research on tool/technical issues. Assisted with ASAP entries to update performance data to ensure the reports are accurate. Partnered with product owners/productivity consultants/technology during tool enhancements/roll-outs. Supported/partticipated in adhoc projects and product testing. Ensured that new accounts were set up properly within a given time frame while maintaining above-average service levels. Responded accurately and thoroughly to client calls on wide range of investment and account service topics. Complied with the Guidelines for Business Conduct as stated by Merrill Lynch and OGC. Maintained a solid knowledge of FAC Investment Process with ability to apply key principles appropriately to the individual client's investment needs.

Manasquan, Nj

Provided primary coverage for two towns in Southern Monmouth County for a large weekly print publication. Composed up to 15 to 20 news stories per week for weekly deadlines. Consistently met a deadline for articles and pictures. Provided editorial and pictorial opinion and direction. Assisted in graphic art positioning of articles and ads. Interviewed subjects via telephone, email and in person. Attended court meetings, municipal meetings, Board of Education meetings, social meetings and functions. Interviewed councilmen, mayors, state senators, students, townfolk, social and policital leaders, state and federal offiicials and local and state legal authority.

Bachelor'S Degree, Journalism

Activities and Societies: NJ PIRG

Education record

Activities and Societies: Environmental advocacy groups, Clean Air Act