Sheila Joyce Email & Phone Number

Sheila Joyce is a Director Care Management Optimization at Providence. She possess expertise in process improvement, project management, vendor management, program management, leadership and 46 more skills. Colleagues describe her as "I worked with Sheila on the Enterprise Care Management & Coordination team at Providence. She was always ready and willing to jump in to provide structure and focus to the plans and processes of this new team and its work. Sheila is also adept at navigating and coordinating Providence's numerous departments and teams to reach successful outcomes. After I left the team, Sheila remained a trusted contact and through her network, helped me obtain access to legacy Epic systems in two days (after I had spent months going through "normal" channels with no success). With her PM and Epic skills, can-do attitude, persistence, and focus on customer service, Sheila is an asset to any team." and "Sheila joined our team several years ago as a senior project manager with deep experience in finance and Epic. It quickly became apparent that her talents went well beyond traditional project management and knowing how to get things done in the electronic health record. In her expanded role as Director of Care Management Optimization, Sheila has excelled at understanding the needs of front-line care managers and leaders and translating that into practical, consistent solutions for all. She has built a fantastic team of process improvement, education and care management business partners, and has developed a highly successful collaborative support model across all of Providence’s ambulatory and acute care management teams. With our Epic team, she co-led Providence’s deployment of Epic’s Compass Rose care management module, creating consistency of approach and documentation and billing processes; the deployment has been so highly successful that many other departments are looking to use it for their programs. Sheila is a get-it-done leader who understands the critical need to listen closely to the customer’s voice, and work together to get to a solution that works for all. From Compass Rose to chronic and transitional care management billing processes to incorporating social work and community health workers into the care management team to standardizing processes for gathering social determinants of health information and more, Sheila and her team have created so much progress across all our care management programs, and have garnered significant trust for being effective, collaborative partners in improving health care."

Listed skills include Process Improvement, Project Management, Vendor Management, Program Management, and 47 others.

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  Director Care Management Optimization

  Providence

  Kirkland, Wa, Us