Sheila Johnson Lyons Email & Phone Number

Greater Atlanta Area

Provide customers with an excellent customer service experience while assisting them withquestions and concerns regarding product and delivery informationProvide product information, review alternative solutions if an item is out of stock and place orders for the customer.Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.Check inventory, process returns, issue replacements and credits for damaged or defective merchandisePerform other duties as assigned

Greater Atlanta Area

In this role, I gathered customers' personal data face to face, while maintaining their confidentiality, to determine if they qualify for the Lifeline government free cellphone program. I maintained a professional and positive attitude whether I had to inform customers about their eligibility for the program. Allure Wireless made some changes in their organization and closed their participation in the lifeline program in Georgia.

I successfully contributed to Nordstrom's successful Holiday Season by handling a high volume of in-bound customer calls to place orders and resolve customer order issues or complaints with the empathy, patience and professionalism each customer deserves. This was one of Nordstrom's busiest seasons and Nordstrom sent an email to the Seasonal Work From Home Specialists acknowledging our great contribution to their successful 2017/2018 Holiday Season.

Atlanta, Georgia

In this position, I worked hard as a dedicated professional to respond toand resolve a high-volume of inbound/outbound customer calls and complaints and on-line chats concerning their land-line service with AT&T. I successfullyresolved over 500 calls per month and over 200 on-line chats in the Atlanta RCMAC office. I became highly proficient in the data entry of customer service ordersand contributed to the success of the Atlanta RCMAC office productivitylevel. Our measurement results were the top results of all RCMAC officesin AT&T. I also received multiple positive recommendations frominternal customers acknowledging my ability to go the extra mile in providing excellent customer service. During my position as a NetworkTranslations Specialist, I successfully learned several AT&T customerdatabases in addition to being familiar with Microsoft Word, Excel, PowerPoint, and Outlook. Recently, AT&T consolidated the RCMAC Land-line offices whichresulted in the Atlanta office being closed. I am now actively pursuing newopportunities where I can use my customer service skills to make a differencein the lives of others.

Atlanta, Georgia

In this position, I successfully investigated and resolved customer toll-freeinquiries and complaints in a timely and professional manner to make surethe customers’ toll-free number(s) were routed correctly and able to handle their large volume of calls. I effectively handled caller-id troublesfor many customers and performed trouble-shooting techniques to resolvethese issues for our customers and maintained a high level of accuracy inour caller-id database. I received several recommendations for goingthe extra mile to resolve our customer issues and complaints.

Completed Certificate In Medical Billing And Coding

Certificate In Medical Terminology

General Studies