Sheila Mukari Email & Phone Number

Canada

Business Development Manager & Director of Sales & MarketingDuties Include:1) Develop and execute strategic business development plans, driving revenue growth and market expansion in the digital marketing, education, and coaching sectors.2) Identify and cultivate new business opportunities, establishing long-term relationships with key clients and partners to increase sales and enhance brand visibility.3) Collaborate with cross-functional teams, including marketing, product development, and customer support, to create tailored solutions that meet client needs and exceed expectations.4) Lead sales presentations and negotiations, securing high-value partnerships with institutions, corporate clients, and individual customers for coaching and digital marketing services in the trading, marketing, and e-commerce sectors.5) Analyze market trends and competitor strategies, leveraging insights to refine sales approaches, optimize pricing strategies, and enhance product offerings.6) Implement data-driven sales techniques, utilizing CRM tools to track performance, forecast revenue, and manage customer relationships effectively.7) Provide expert consultation to clients, offering strategic advice on digital marketing, education, and coaching solutions that align with their business objectives.8) Conduct regular training sessions and workshops for the sales team, ensuring alignment with company goals and fostering a high-performance culture.9) Monitor and report on key performance indicators (KPIs), presenting actionable insights to senior management to inform decision-making and drive continuous improvement.10) Play a key role in product development, offering market feedback and customer insights to help shape innovative digital marketing and coaching solutions that meet evolving market demands.

Parklands/Highridge Ward, Nairobi County, Kenya

1.) Perform routine office tasks such as filing, data entry, and managing correspondence. Handle phone calls, emails, and mail.2.) Manage calendars, schedule appointments, and organize meetings and events. Coordinate travel arrangements and prepare itineraries.3.) Oversee office supplies inventory, order new supplies as needed, and ensure that office equipment is in good working order. Maintain a clean and organized workspace.4.) Maintaining accurate and up-to-date records, including employee files, financial documents, and other important data. Ensure confidentiality and security of sensitive information.5.) Greet visitors, provide information, and handle inquiries in a professional and courteous manner. Address any issues or concerns that arise from clients or employees.6.) Assist with invoicing, expense tracking, and budgeting. Prepare financial reports and reconcile accounts as required.7.) Managing and maintaining office technology, such as computers, printers, and other peripherals.8.) Assisting in the planning and execution of technical projects.9.) Coordinating between technical teams and other departments by Tracking project progress and managing timelines.10.) Proficiency in using various software applications.11.)

Nairobi County, Kenya

1.) Oversee all reservations, including room or table assignments by ensuring accuracy and efficiency.2.) Manage reservation systems and software, keeping them updated with current availability and rates. 3.) Provide excellent customer service to guests via phone, email, and in-person interactions.4.) Addressing and resolving any reservation issues, complaints, or changes promptly and professionally.5.) Ensuring a high level of guest satisfaction by anticipating and responding to guest needs.6.) Supervising and training reservation staff, including receptionists or reservation agents.7.) Develop and implement training programs to improve staff performance and service quality.8.) Collaborate with the revenue management team to optimize room or table rates and occupancy levels.9.) Implement strategies to maximize bookings and revenue while maintaining guest satisfaction.10.) Prepare and analyze reservation reports, including occupancy rates, booking patterns, and revenue performance by using data to forecast demand and adjust strategies as needed.11.) Handling complex reservations and resolve conflicts or issues that may arise.12.) Develop and implement procedures to manage overbookings and cancellations effectively.

Abu Dhabi Emirate, United Arab Emirates

1.) Efficiently handled check-in and check-out processes, by ensuring that all guest information is accurately recorded and that the process is smooth and welcoming.2.) Provided exceptional customer service by addressing guests' needs, inquiries, and complaints promptly and professionally.3.) Offered assistance with room assignments, special requests, and recommendations for local attractions and services.4.) Managed reservations through various channels (phone, email, online booking systems) and handle modifications or cancellations as needed.5.) Ensure room availability is accurately reflected and coordinate with housekeeping and other departments to meet guest expectations.6.) Process guest payments, including handling cash, credit cards, and other payment methods bygenerating invoices and resolve any billing issues or discrepancies.7.) Serve as the primary point of contact for guests, by ensuring clear and effective communication andrelay important information and updates to guests regarding their stay, hotel services, and amenities.8.) Perform various administrative tasks, such as maintaining guest records, managing reservations, and preparing reports by Coordinating with other hotel departments to ensure that guest requests and needs are fulfilled.9.) Be aware of and respect the diverse cultural backgrounds of guests, providing service that is sensitive to different customs and traditions.10.) Monitor and enforce hotel security protocols to ensure guest safety and protect hotel property byreporting any suspicious activities or safety concerns to the appropriate authorities.

Kilimani Division, Nairobi County, Kenya

1.) Welcome guests upon arrival, check them in, and provide keys.Process check-outs, settling any outstanding charges, and ensure a smooth departure.2.) Manage room reservations and cancellations & handle inquiries via phone, email, or in person.3.) Address guest requests and concerns promptly by Providing information about the hotel’s amenities, services, and local attractions.4.) Maintain accurate records of guest information and room availability & prepare reports, manage cash and credit transactions.5.) Coordinating with housekeeping, maintenance, and other departments to ensure guest satisfaction & handle complaints or issues and escalate them as needed.6.) Ensuring the security of the guest and hotel property following procedures for emergencies and safety protocols.

Nairobi County, Kenya

1.) Answer incoming calls, provide information, and connect callers to the appropriate person or department.2.) Use of telephone switchboard & computer system to route calls efficiently.3.) Offer assistance to callers, address inquiries, and handle complaints with professionalism and courtesy.4.) Maintain records of calls, including time, duration, and the nature of the call, if required.5.) Provide directory information to callers, such as phone numbers and addresses.6.) Handle emergency calls and route them to the appropriate emergency services.7.) Troubleshoot basic technical issues related to phone lines and equipment.8.) Messaging: Take and deliver messages when the intended recipient is unavailable.