Sheila Nance Email & Phone Number

Charlotte, North Carolina Area

Managed delivery of TWC video, internet, phone and wireless “Lead to Order” initiatives across 13 integrated systems. Point of contact for 24/7 Production Incidents. Directed 8 onshore / offshore Operations Team members monitoring alerts and incident resolution to meet SLAs (Service Level Agreements).• Led coordination of deployment readiness and implementation of multiple launches, following corporate release management processes.• Defined and documented daily Operational… Show more Managed delivery of TWC video, internet, phone and wireless “Lead to Order” initiatives across 13 integrated systems. Point of contact for 24/7 Production Incidents. Directed 8 onshore / offshore Operations Team members monitoring alerts and incident resolution to meet SLAs (Service Level Agreements).• Led coordination of deployment readiness and implementation of multiple launches, following corporate release management processes.• Defined and documented daily Operational processes, Environment processes for QA and Production Launches, and Roles and Responsibilities for Technical Operations and Business Operations Production support. Show less

Led customization in Order Management – Siebel Tools Configuration of Application, Screens, Applets, Views, Business Component Events, eScript, Siebel VB, Siebel Pricing Engine Workflow, Customize Workflows, Out-of-Box Business Services, Custom Business Services, Quotes, Product Migration, Product Workspace, Product versions, Signals, Data Mapping, Customized web template java scripts for product configuration and Quotes / Quote Items.• Defined, provided and documented End-User 2nd and 3rd… Show more Led customization in Order Management – Siebel Tools Configuration of Application, Screens, Applets, Views, Business Component Events, eScript, Siebel VB, Siebel Pricing Engine Workflow, Customize Workflows, Out-of-Box Business Services, Custom Business Services, Quotes, Product Migration, Product Workspace, Product versions, Signals, Data Mapping, Customized web template java scripts for product configuration and Quotes / Quote Items.• Defined, provided and documented End-User 2nd and 3rd level 24/7 Production Technical Support and Training, resulting in quicker resolution of issues.• Customized and managed 42 Global Product and IT Services Price lists, including currency, volume discounts, discount matrices and service attributes on price list items. Show less

Lead Developer on Catalog/Pricing EDS Quotes for IT Services