Sheila Papautsky Email & Phone Number

Vancouver, British Columbia, Canada

• Led a team of 15 staff and provided training, coaching, and recognition to ensure exceptional hospitality service at Roger’s Arena.• Promoted fans’ satisfaction through the timely resolution of complaints/requests and by maintaining the property, commercial material, equipment, and supplies for optimum operational efficiency.• Ensured the appearance and physical aspects of the common areas and workflow.• Conducted routine facilities inspections for safety and physical audits of the property and equipment as well as food and beverage inventory. Coordinated emergency and follow-up actions from internal and external vendors.• Prepared daily and monthly stock take and issued replenishing order requests.

Burnaby, British Columbia, Canada

• Provided Administrative support and reception services.• Managed incoming and outgoing calls.• Scheduled appointments and meeting room bookings.• Drafted correspondence and communication of new hires and events.• Coordinated building access, gym, parking, and meal service platforms for staff and visitors.• Requested vendor’s services for HR and Facilities.

Vancouver, Canada Area

• Coordinated duties performed by staff and concierge at a mixed commercial building.• Managed contractors for repair, preventive maintenance, and the city´s inspection certificates. Generated monthly reports.• Assured the rendering of a 5-star concierge service experience by interfacing with residents and strata council.• Provided support to all administrative duties, planning, training, scheduling, and resident orientation.

Richmond, British Columbia, Canada

• Capex and Opex Budget Management. • Coordinate over 70 Vendor activities and sourcing, KPI contracts, and purchases. • Establish Preventive Maintenance Scheduling • Headed strategic IT Network projects and Infra Structure• Manage Workday software purchase management system. • Research and report on ISO 14001 recommendations for the center.

São Paulo, Brazil

• Managed consulting projects with diverse teams from start to finish, consistently exceeding the expectations of clients.• Led a team of consultants to provide strategic solutions to clients in diverse industries.• Conducted thorough analyses of client businesses, identifying areas for improvement and growth.• Developed and implemented tailored strategies to optimize operations, improve efficiency, and increase revenue.• Negotiated RFP contracts with success and revitalized business models to enhance profitability.• Conducted executive search initiatives to identify top-tier candidates, strengthening the organization's capabilities.• Fostered strong client relationships through effective communication and a thorough understanding of their requirements.• My background encompasses diverse business disciplines, such as Operations Management, Process Improvement, Budgeting, Supply Chain Optimization, Request for Proposal Contracting, Project Management, and Executive Talent Acquisition.• Led a team of consultants for Efeso Management Consultants and Atos Origin. Main Clients: Alcoa, Prysman and Arcelor Mital Telefonica Vivo Telecommunications, Cielo and Alelo, GNext, 5àSec Group, Prosperitas Capital Management, XP Investments, Votorantim Industrial, Dubai Construction, Management Recruiters, International, Inc (MRI), Four Media Group.

Usa

Senior Account Executive Texas &, Florida - U.S.A• Responsible for developing and implementing a comprehensive business and marketing strategy for the credit card processing division of Hibernia Bank. • Activities included reviewing activity reports, financial statements, account performance, and determining marketing strategy and business proposals.• Directed the call center on new business prospects, and managed product and service sales while acting as a liaison between the clients and the bank’s divisions.

São Paulo, Brazil

• Coordinated projects involving the Company’s expansion such as feasibility studies on partnerships, mergers and acquisitions.• Administered commercial projects such as Xerox, Brasil Telecom, APS Central, Divinni International, and Flextronics do Brazil. • Managed the marketing communication strategy, brand repositioning, better realignment of the company’s divisions, and enhanced sales structure of the group throughout Brazil.

São Paulo, Brazil

• Managed commercial and marketing projects. • Structured the monthly management reports on cash flow, historical data, and budget analysis. • Media and events elaboration and planning.• Developed and implemented the Quality and Productivity Project aimed at continuous process improvement, productivity gains, statistical controls, and cost reduction. Formally trained sales staff and account executives nationwide.

São Paulo, Brazil

• Development of seminars and tailored courses for C-level executives of Brazil’s top advertising agencies.• Focus on strategic planning, marketing, lifetime value, and presentation methods.

São Paulo, Brazil

• Defined and implemented top strategic projects for the operational area. • Coordinated multiple projects, related to accounting & and financial analysis, operational flow, demand model, and marketing strategy (Giga ADSL e VPN). • Developed and managed an emergency plan for the Public Telephone Division involving groups for fraud, earnings evasion, and database manipulation. The implementation of the plan led to 20 million dollars in annual savings.

São Paulo, Brazil

• Designed and coordinated commercial and marketing strategies for 13 branches.• Directed the integration committee of the Distribution Board of Directors, working with A. T. Kearney consulting firm on the restructuring and unification of the Banks -Banco Real, Bandepe, and ABN-Amro Bank.

São Paulo, Sp Brazil

• Structured the marketing and call center department. Established business strategies, marketing plans, and brand positioning.• Created new f proprietary brands and set up a resale division for the U.S.A. and Argentina. Formed business partnerships with Xerox, Ricoh, Canon, and Citizen. Coordinated ten annual tradeshows within Brazil and in the United States.

Mba, Master Of Business Adminsitration, 3.4

Activities and Societies: Teacher Assistant BSMaster of Business Administration and Bachelor of Science in Hotel, Travel Administration

Bachelor Of Science - Bs, Hotel, Restaurant And Travel Administration, 3.4

Activities and Societies: Teacher Assistant ForumBS and MBA