Sheila Phillips

Sheila Phillips Email and Phone Number

Cyber Security @ General Motors
Sheila Phillips's Location
Buffalo-Niagara Falls Area, United States, United States
Sheila Phillips's Contact Details

Sheila Phillips work email

Sheila Phillips personal email

About Sheila Phillips

Professional SummaryCertified Information Technology Professional with over 7 years experience providing outstanding technical service. Known as the go to person with transferable skills; attention to detail, organized, work with patience, flexible, persuasive and a consummate team playerSecurity clearance status: previously eligible for access to Department of Defense (DoD) Secret clearance information based on NACLC investigation completed, also (NCIS) Naval Criminal Investigative Services cleared. Area of Expertise: Security+ Active Directory Network+ Help Desk Support Health Information Desk Top Support Training/Certifications:CompTIA Network+ Certified Network Administrator (trained) CompTIA Security+ Certified Computer Maintenance Technician CompTIA A+ ( trained )(CHTS-IS) Certified Healthcare Technology Specialist (CISSP)Certified Information Systems Security Professional (training)

Sheila Phillips's Current Company Details
General Motors

General Motors

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Cyber Security
Sheila Phillips Work Experience Details
  • General Motors
    Manufacturing It Operations Specialist
    General Motors Sep 2023 - Present
    Detroit, Michigan, Us
    • Supporting all IT related incidents, manage and coordinate issue resolution. • Collaborate with cross-functional teams to implement and support technology solutions that improve manufacturing processes.• Support Windows PCs and peripherals.• Support GM managed LAN, WAN, and WLAN network infrastructure, including GM managed Supplier networks,• Build and support End-User Devices (PCs, Printers, Scanners, Mobile Phones, Motorola Radios, and Tablets)• Support users at multiple physical sites as needed, • Complete assigned IT project tasks such as upgrading wireless AP’s and LAN installations.• Coordinate and perform company security policies and procedures.
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  • General Dynamics Information Technology
    Senior Information Security Analyst
    General Dynamics Information Technology Oct 2019 - Mar 2023
    Falls Church, Virginia, Us
     Management Lead for of Cyber Security Civil Engineer (CE) owned Facility Related Control Systems(FRCS), creating and maintaining a complete and accurate inventory FRCS and components Appointed Enterprise Information System Security Manager (ISSM) as the Information System SecurityOfficer (ISSO) for the CE control system Mitigated implementation of counter-measure controls via specialized software Coordinated with appropriate personnel to implement security measures, Monitored IT environment for potential threat against intrusion and prevention attempts and compromisesthrough review and analysis of event detail and summary information vulnerability assessments, utilizingspecialized software Hands-on operational support for local network and server equipment protection.IAT Level II per DoD 8570.01-M
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  • General Dynamics Information Technology
    Senior Information Security Analyst
    General Dynamics Information Technology Oct 2019 - Mar 2023
    Falls Church, Virginia, Us
    Management Lead for Cyber Security Civil Engineer (CE) owned Facility Related Control Systems(FRCS), creating and maintaining a complete and accurate inventory of FRCS and components Appointed Enterprise Information System Security Manager (ISSM) as the Information System SecurityOfficer (ISSO) for the CE control system Mitigated implementation of counter-measure controls via specialized software Coordinated with appropriate personnel to implement security measures Monitored IT environment for potential threats against intrusion and prevention attempts and compromisesthrough review and analysis of event detail and summary information vulnerability assessments, utilizingspecialized software Hands-on operational support for loc
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  • Anthem Contractors Llc
    Advanced Technical Support
    Anthem Contractors Llc Nov 2019 - Oct 2020
    Lead Team Technical Support, remote access VPN clients, Supervised special project support of Microsoft Teams and Cisco WebEx, Administrative meetings Supported configuration, and installation issues, audio-video, network-based recordings, screen share, host Delegated Access. Utilizing SCCM, Active Directory, Cyber ark, RSA SecurID, Dameware, Citrix, Slack,Remote desktop Computer refresh, Reimaged, Windows 10 deployment. SCCM, In-place upgrade and more.
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  • John W. Danforth Company
    Helpdesk Technician Iii
    John W. Danforth Company Jun 2019 - Oct 2019
    Tonawanda, Ny, Us
    Monitor system configurations Administrator management of software applications, policies, and proceduresLead Desktop technical support assistant manager,Manage Palo Alto Firewall Network Security profiles and configuration of policies, NAT rulesResponsible for maintaining Active Directory user account access,Utilized Citrix server virtualization for various applications, Microsoft Terminal services XenApp,
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  • Imri
    Information Technology Specialist
    Imri Feb 2015 - May 2018
    Aliso Viejo, Ca, Us
    Designation of Cyber SecuritySupport, 8570.01 M Category PC Tech IAT /IT II Network managementLead Team refresh activities to include Implementation, and deployment of data network, and Windows 10 in-place migrations. Ensured configuration and updates were done on a regular basis as prescribedResponsible for Customer support tickets in various facilities as neededOn-site installation, repair, maintenance, and test tasks, diagnosing errors or technical issues, determining proper solutions
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  • Hewlett Packard Enterprise Services
    Technical Solution Representative (Contractor)
    Hewlett Packard Enterprise Services Nov 2012 - Jan 2014
     Designation of Cyber Security Supported, 8570.01 M Category PC Tech IAT /IT II Network management Managed Team refresh activities to include Implementation, and deployment of data network, andWindows10 in-place migrations. Ensured configuration, updates were done on a regular basis asprescribed Responsible for the reimage of Systems Lead Customer support tickets routing to various facilities as needed On site installation, repair, maintenance and test tasks, diagnosing errors or technical issues, determineproper solutions
  • Philadelphia Church
    Systems Administrator, I/T Specialist
    Philadelphia Church Feb 2007 - Jun 2011
    Responsible computer operations, created small networkSet up PC workstation, maintained and established user accounts.Performed system upgrade.Established and maintained electronic records management system.Advised of anticipating network security risk.
  • M&T Bank
    Project Analyst Ii (Contractor)
    M&T Bank Jun 2008 - Dec 2009
    Buffalo, New York, Us
    Provided analytical and technical support for Treasury Management Team as M&T Bank acquired additional Banks, our team scheduled and trained hundreds of commercial clients via the web on various banking products, software and applications.Accurately prepared monthly reports, collaborated weekly progress with team members, utilized Self-managed Tier 2 technical support and resolution for commercial clients.Responsible for troubleshooting and resolving Tier2 technical failures in a timely manner.
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  • State Of New York 8Th Judicial Court System
    Computer Science Internship
    State Of New York 8Th Judicial Court System Jan 2008 - May 2008
    Database quality control measures inclusive of queries, macros, custom forms.Created a data converting system via Universal Case Management system, that helps the record clean-up process.Preformed troubleshooting of network issues and local pc applications, Help-desk technical support.
  • American Airlines
    Station Agent / Reservation Agent
    American Airlines Aug 1999 - Dec 2006
    Dallas-Fort Worth, Texas, Us
    Performed administrative support duties based on operational needs,Assisted IT department with workstation and network disassemble and software removal,Conducted pre/ post flight activities, gate announcements, baggage claims and ticket sales,Accurately accommodated pilot via radio dispatch in a timely manner,
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Sheila Phillips Skills

Troubleshooting Active Directory Technical Support Software Documentation Microsoft Office Access Information Technology Help Desk Support Networking Windows Customer Service Security Network Security Software Installation Cissp Microsoft Excel Vpn System Administration Powerpoint Project Management Comptia A+ Certification Outlook Microsoft Word Ehr Bmc Remedy Security+ Databases Comptia Network+ Certified Healthcare Information Technology Computer Hardware Comptia Data Entry Comptia Security+ Certified Hipaa Computer Repair Computer Security Computer Information Systems Dns Server Emr Training Hardware Hl7 Information Security Active Dod Secret Clearance Knowledge Management Resolving Issues Desk Top Support Printers

Sheila Phillips Education Details

  • Erie Community College
    Erie Community College
    Computer Information Systems; Applied Science
  • Tidewater Community College
    Tidewater Community College
    Electronic Health Records Systems Engineer

Frequently Asked Questions about Sheila Phillips

What company does Sheila Phillips work for?

Sheila Phillips works for General Motors

What is Sheila Phillips's role at the current company?

Sheila Phillips's current role is Cyber Security.

What is Sheila Phillips's email address?

Sheila Phillips's email address is sl****@****hoo.com

What schools did Sheila Phillips attend?

Sheila Phillips attended Erie Community College, Tidewater Community College.

What are some of Sheila Phillips's interests?

Sheila Phillips has interest in New Technology, Exercise, Walking.

What skills is Sheila Phillips known for?

Sheila Phillips has skills like Troubleshooting, Active Directory, Technical Support, Software Documentation, Microsoft Office, Access, Information Technology, Help Desk Support, Networking, Windows, Customer Service, Security.

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