Sheila Phillips Email & Phone Number

Detroit, Michigan, Us

• Supporting all IT related incidents, manage and coordinate issue resolution. • Collaborate with cross-functional teams to implement and support technology solutions that improve manufacturing processes.• Support Windows PCs and peripherals.• Support GM managed LAN, WAN, and WLAN network infrastructure, including GM managed Supplier networks,• Build and support End-User Devices (PCs, Printers, Scanners, Mobile Phones, Motorola Radios, and Tablets)• Support users at multiple physical sites as needed, • Complete assigned IT project tasks such as upgrading wireless AP’s and LAN installations.• Coordinate and perform company security policies and procedures.

Falls Church, Virginia, Us

 Management Lead for of Cyber Security Civil Engineer (CE) owned Facility Related Control Systems(FRCS), creating and maintaining a complete and accurate inventory FRCS and components Appointed Enterprise Information System Security Manager (ISSM) as the Information System SecurityOfficer (ISSO) for the CE control system Mitigated implementation of counter-measure controls via specialized software Coordinated with appropriate personnel to implement security measures, Monitored IT environment for potential threat against intrusion and prevention attempts and compromisesthrough review and analysis of event detail and summary information vulnerability assessments, utilizingspecialized software Hands-on operational support for local network and server equipment protection.IAT Level II per DoD 8570.01-M

Falls Church, Virginia, Us

Management Lead for Cyber Security Civil Engineer (CE) owned Facility Related Control Systems(FRCS), creating and maintaining a complete and accurate inventory of FRCS and components Appointed Enterprise Information System Security Manager (ISSM) as the Information System SecurityOfficer (ISSO) for the CE control system Mitigated implementation of counter-measure controls via specialized software Coordinated with appropriate personnel to implement security measures Monitored IT environment for potential threats against intrusion and prevention attempts and compromisesthrough review and analysis of event detail and summary information vulnerability assessments, utilizingspecialized software Hands-on operational support for loc

Lead Team Technical Support, remote access VPN clients, Supervised special project support of Microsoft Teams and Cisco WebEx, Administrative meetings Supported configuration, and installation issues, audio-video, network-based recordings, screen share, host Delegated Access. Utilizing SCCM, Active Directory, Cyber ark, RSA SecurID, Dameware, Citrix, Slack,Remote desktop Computer refresh, Reimaged, Windows 10 deployment. SCCM, In-place upgrade and more.

Tonawanda, Ny, Us

Monitor system configurations Administrator management of software applications, policies, and proceduresLead Desktop technical support assistant manager,Manage Palo Alto Firewall Network Security profiles and configuration of policies, NAT rulesResponsible for maintaining Active Directory user account access,Utilized Citrix server virtualization for various applications, Microsoft Terminal services XenApp,

Aliso Viejo, Ca, Us

Designation of Cyber SecuritySupport, 8570.01 M Category PC Tech IAT /IT II Network managementLead Team refresh activities to include Implementation, and deployment of data network, and Windows 10 in-place migrations. Ensured configuration and updates were done on a regular basis as prescribedResponsible for Customer support tickets in various facilities as neededOn-site installation, repair, maintenance, and test tasks, diagnosing errors or technical issues, determining proper solutions

 Designation of Cyber Security Supported, 8570.01 M Category PC Tech IAT /IT II Network management Managed Team refresh activities to include Implementation, and deployment of data network, andWindows10 in-place migrations. Ensured configuration, updates were done on a regular basis asprescribed Responsible for the reimage of Systems Lead Customer support tickets routing to various facilities as needed On site installation, repair, maintenance and test tasks, diagnosing errors or technical issues, determineproper solutions

Responsible computer operations, created small networkSet up PC workstation, maintained and established user accounts.Performed system upgrade.Established and maintained electronic records management system.Advised of anticipating network security risk.

Buffalo, New York, Us

Provided analytical and technical support for Treasury Management Team as M&T Bank acquired additional Banks, our team scheduled and trained hundreds of commercial clients via the web on various banking products, software and applications.Accurately prepared monthly reports, collaborated weekly progress with team members, utilized Self-managed Tier 2 technical support and resolution for commercial clients.Responsible for troubleshooting and resolving Tier2 technical failures in a timely manner.

Database quality control measures inclusive of queries, macros, custom forms.Created a data converting system via Universal Case Management system, that helps the record clean-up process.Preformed troubleshooting of network issues and local pc applications, Help-desk technical support.

Dallas-Fort Worth, Texas, Us

Performed administrative support duties based on operational needs,Assisted IT department with workstation and network disassemble and software removal,Conducted pre/ post flight activities, gate announcements, baggage claims and ticket sales,Accurately accommodated pilot via radio dispatch in a timely manner,

Associate, Computer Information Systems; Applied Science

Certificate, Electronic Health Records Systems Engineer