Responsible for coordinating all IT related store events including new store openings, remodels, device add/remove, etc. Evaluate and document current processes and identify opportunities for improvement or a need for process creation. Work cross departmentally to ensure all external timelines are included to ensure deadlines are consistently met.

Work with licensees on new store opportunities providing support through design, construction, and store set up. Communicated with general contractors to ensure each project was on track and updated all stakeholders if changes were needed. Completed pre-open walk through with general contractor before the training team arrived to confirm site readiness.Site administrator for FranConnect including library file build out and establishing best practices for organization and archiving.

Liaison between all corporate stores, domestic license locations, and about 200 locations and our vendors. Support our customers and the Quality Assurance team with product questions and quality issues. Maintain the online ordering system including updating skus and photos and ensuring orders are processed correctly. Assist with schedule change requests and holiday schedule changes. Support NSO openings by scheduling delivery of frozen and dairy orders, completing all order buffering set up, and verifying that the new location has everything it needs before scheduled opening. Responsible for order buffering maintenance including new item set up, removal of discontinued skus, new vendor and new store set up. Process internal orders for Support Center teams including orders from external vendors.Implemented systems and templates to streamline Bakery Maintenance, NSO set up, Coffee Bean Specification set up, and Franchise push planning.Completed Franklin Covey Courses, Workshops, and training:Project Management WorkshopIntroduction to Leadership5 HabitsCaribou Great Leader ProgramCoaching at CaribouSpeed of TrustCurrently studying Spanish with the Roastery teamMicrosoft OfficeAccess 2013

Maintain and manage Coffee & Bagel Brands Pipeline and Tracker communicating weekly to all stakeholders. Coordinate milestones and activity during the pro-opening phase of license stores with other cross functional parts of the Denver and Minneapolis support centers. Maintain license store data base, FranConnect, and Coffee & Bagel You. Proactively identify gaps in process and propose solutions.

Responsible for multiple projects, including creating reports, updating stakeholders and acting as customer liaisonConsistently exceed expected profit marginsDeveloped an organizational system for Certificates of Insurance for cross departmental useCreated proposals for large installationsCoordinated with contractors and/or property management to complete insall and testing on schedule

Responsible for all aspects of the restaurant including tracking costs against budget and assuring all submitted financial reports were SOX compliant. Set inventory levels based on sale trends and promotions. Developed team member schedules based on each members strengths and allowing for cross training. Maintained all employee training documents. Raised the bar on secret shop scores. Won district awards including Working Hard,

Responsible for local store marketing. Presented 2 local schools with a check for wining a coloring contest for Arbor Day. Won the Most Outrageous Operator award for the video I filmed and edited displaying our company spirit. Developed in store displays to promote feature products to increase sales. Designed an appetizer bar menu to help promote bar sales. Organized a burger eating contest with coverage from KDWB. Promoted restaurant on a 4th of July grilling segment on FOX 9 news.