Sheila Savage Email & Phone Number

ElderCounsel serves elder law, special needs planning and veterans benefits attorneys across the United States. Attorneys join us to get top-quality education, a 5-star rated document assembly system, and unlimited support to help build the elder law practice of their dreams. Responsibilities in this role included ensuring a smooth integration to the ElderCounsel culture and processes. Specifically, I oversaw operations related to the ElderLawAnswers, Academy of Special Needs Planners… Show more ElderCounsel serves elder law, special needs planning and veterans benefits attorneys across the United States. Attorneys join us to get top-quality education, a 5-star rated document assembly system, and unlimited support to help build the elder law practice of their dreams. Responsibilities in this role included ensuring a smooth integration to the ElderCounsel culture and processes. Specifically, I oversaw operations related to the ElderLawAnswers, Academy of Special Needs Planners and Sender.law products. Functional areas include: member success and support, expenses and third party vendor payments, ensuring processes and programs run smoothly and are meeting the strategic and operational goals for these product lines.Accomplishments include:* Revised new member onboarding processes to include data relevant to measuring member retention and churn on an ongoing basis. * Created surveys for new members (post onboarding) and for cancelling members as well as introduced new processes related to these member journey points. * Reviewed all third party accounts (systems and applications used) and updated payment information in accordance with ElderCounsel processes.* Coordinated collection of member data and support processes for the purpose of migrating from our former CRM over to Salesforce. Show less

Greater Boston

Pembroke, Ma

RSI’s corporate mission is to streamline government operations and improve citizen services through the delivery of transformative technologies. RSI partners with clients on IT initiatives to improve customer service, increase operational efficiency and maximize compliance. With a dedicated team of full-time business and information systems consultants and a suite of software solutions, RSI is one of the largest organizations of its kind dedicated exclusively to Revenue, Labor and Child Support… Show more RSI’s corporate mission is to streamline government operations and improve citizen services through the delivery of transformative technologies. RSI partners with clients on IT initiatives to improve customer service, increase operational efficiency and maximize compliance. With a dedicated team of full-time business and information systems consultants and a suite of software solutions, RSI is one of the largest organizations of its kind dedicated exclusively to Revenue, Labor and Child Support agencies.As HR Manager, drove the strategic and tactical functions supporting the “end to end” employee experience of over 400 employees across multiple states and client project sites. Oversight of onboarding/offboarding processes, performance management, employee relations and engagement, coaching and development, benefits administration, and compliance. Managed 2 direct reports. Key accomplishments include:• Communication: Mobilized cross functional team to create and deploy the first internal company communication strategy.• Engagement/Culture: Designed and deployed employee engagement surveys which encouraged a culture of trust and improved communication. • International Launch: Managed HR infrastructure set up for first international project in Canada.• Covid-19: Took ownership of operational facets of the pandemic which included: creating internal policies and processes, implementing multiple communication mechanisms, and deploying various support channels for employees and managers.• Organization transformation: Enabled changes needed to properly align the workforce during different phases of growth.• Metrics: Created metrics for the onboarding and offboarding processes, to enable greater analysis of trends and gaps requiring action. • Culture: Led task force and managed activities related to the company-wide roll out of renewed mission, vision and core values including facilitating training classes to educate employees and support greater understanding. Show less

Pembroke, Ma

Cambridge, Massachusetts, United States

Located along the Charles River and Boston Esplanade, DoubleTree Suites by Hilton Boston Cambridge is a 310 room full-service hotel, including over 10,000 sq. ft. of flexible meeting and event space, Scullers Jazz Club and two restaurants. Provided human resources leadership supporting 200 employees. Responsibilities included recruiting, training, employee relations, benefits administration, safety/security and payroll. Managed 1 full time employee and 1 department intern.• Drove… Show more Located along the Charles River and Boston Esplanade, DoubleTree Suites by Hilton Boston Cambridge is a 310 room full-service hotel, including over 10,000 sq. ft. of flexible meeting and event space, Scullers Jazz Club and two restaurants. Provided human resources leadership supporting 200 employees. Responsibilities included recruiting, training, employee relations, benefits administration, safety/security and payroll. Managed 1 full time employee and 1 department intern.• Drove programs that resulted in improved employee engagement survey results annually to over 90% satisfaction.• Selected to lead the HR function of a transition team, during and post hotel acquisition, in Norwalk CT.• Member of hotel’s Executive Committee. Show less