Sheila Moore Email & Phone Number

Raleigh-Durham, North Carolina Area

Raleigh NC

• I support the Director of Human Resources and Controller by
• Coordination of all HR administrative processes for international utility consulting company, including onboarding, benefits maintenance, training, employee liaison, eVerify
• Issuing name plates, badges if required, business cards, parking passes and building cards and office keys.
• Facility management, single point of contact with building management company, manage and resolve work orders and equipment upgrades. Assisted with buildout to new floor when company expanded.
• Coordinate annual performance reviews and mid-year goals updates
• Maintain HR records in Paychex' HR Online Program and benefits in BenefitSolver, maintain all in-house records, under HIPAA privacy guidelines

Washington, DC

• Managed all aspects of Executive Director's office in support of his international responsibilities
• Duties included budget reporting and expense allocation for the Company
• Liaison to outside agencies and association members, including White House and Cabinet level officials
• Immediately successful in position with only 1 day overlap with previous assistant

Washington, DC

• Manager of 4 person team supporting 475-person DC office of Sidley Austin LLC, of a 5,000-person international law firm, including scheduling, training, and liason to executive management and Chicago main office
• Recorded, and tracked to completion, an average of 6,500 calls per year, with 70% resolution rate without escalation
• Managed IT needs for new hires, including hardware, accounts, and Blackberry setup
• Interacted daily with staff at all levels of the organization. As an IT Help Desk analyst, many people who contacted us were concerned, upset or nervous about their issue. It was our job to maintain a professional.
• Provided on-demand training on all features of firmwide software
• Recorded and tracked all issues and requests to completion in Remedy database

Washington, DC And Northern Virginia

• Technology Trainer and Facilitator via classroom, remote, and desk side methods. Experience with:- General software training- New hire training- Technology upgrades- Software rollouts
• Often provided training and support to different company, corporation or government agency each day
• Able to approach a new client each day with professionalism and provide superior services, even without introduction
• Drew on office administrative experience to provide meaningful and on-point training examples
• Facilitated client conversions from old versions to new applications and computer systems
• Drafted, proofed and edited training manuals and other documentation

Lake Ridge, VA

• Liaison to clients, outside counsel and courts
• Drafting, proofing and editing of legal documents; production of correspondence from transcription
• Maintenance of appointment calendar, court calendar and case tickler system
• Efficient coordination of more than 125 active cases, including client communication, document preparation and filing, maintenance of court and in-house appointment calendar
• Assisted with computer upgrades and coordinated training
• Invisible transition from previous assistant with no overlap or training

• Correspondence, transcription, member communications and mailings
• Provided liaison to membership of 83,000 national and international educators
• Managed all travel arrangements for heavy travel schedule, and maintained office in his absence
• Provided consistently superior coordination of meetings, from small committee meetings onsite to large national conferences held in local hotels, including catering, coordinating speakers and breakout sessions, and.

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