Saving lives through early detection

In my latest role I ensured error-free real estate processing and closings. Provided underwriting and closing expertise to Sales Department. Managed team schedules to cover anticipated business activity. Enforced company, property, and applicable government policies, procedures, and regulations. I also developed and implemented team and cross-functional training programs. Some Key Accomplishments Include:♦ Directing all operations and activities of the Quality Assurance, Contracts, Tour Reception, and Gifting departments. ♦ Ensuring outstanding customer satisfaction and retention in coordination with Sales and organizational expectations. ♦ Being recognized as a Top Performer in the region and winner of the 2019 Masters Club.

In this role I performed and analyzed internal and external quality assurance audits. Collaborated with third-party auditor to qualify and maintain ISO)/AS9100 aerospace and defense industry certification. Ensured compliance with federal, state, and local regulations, industry standards, and best practices. I also identified gaps and introduced process improvements to enhance quality and standards.

Enforced federal, state, and local regulations, industry standards, and company policies. Coordinated with Human Resources to recruit, hire, and discipline staff. Briefed executive management on weekly updates and recommendations. Improved quality, proficiency, and public engagement through weekly and monthly training events. Some Key Accomplishments Include:♦ Building and developing a Quality Assurance Team that improved workflow and compliance to standards. ♦ Being designated as the lead mediator and researcher for the Legal Department, specializing in brand integrity and customer support issues.