• Research all aspects of establishing and developing new business relationships, providing resources and expertise to client managers and ensuring newly on boarded clients' expectations are exceeded• Meet with clients and exceed work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying and implementing work process improvements.• Directly report to and coordinated with Vice President of Human Asset Management, oversees employee life cycle decisions as a component of Broadway's Enterprise Resource Planning ("ERP"); • Resolve operational problems; identify work process improvements.• Coordinate project schedules, resources, equipment and information• Liaison with clients to identify and define project requirements, scope and objectives

• Accountable for information in Service Max and Calibration Manager databases• Perform data base tuning, optimizing queries and the database• Perform regular file/log file maintenance and modify as necessary• Well-developed verbal and written communication skills• Trained staff in customer protocols for FDA compliance• Initiated parts request process for maximum productivity• Main point of contact and provide problem resolution for various customer issues • Assign Work Orders to staff for Preventive Maintenance and Calibration of instruments• Obtain quotes from external vendors • Responsible for shipment of smaller devices for calibration to outside vendors• Approve invoices for payment providing proof of delivery and completion of service• Organize vendor site visits for repairs and maintenance of equipment ensuring latest SOP’s are completed• Update SOP Syllabus for entire staff and vendors and submit forms to Training Department• Establish and update spreadsheets in SharePoint• Maintained 93% accuracy of completion of customer required Standard Operating Procedures• Control accuracy and maintenance of laboratory inventory• Submit requests for equipment availability in order for Service Engineers to complete Preventive Maintenance Calibration procedures

• Maintained accuracy of Tigerpaw database information regarding physical inventory worth over $20M• Perform Quarterly audit of over 42 national technicians trunk inventory at over 95% accuracy• Supervise all activities of Assistant Service Technicians• Provide input for infrastructure procedures to improve workflow efficiency and effectiveness• Maintain inventory database by ensuring accurate entry and updating of receiving, inventory and shipping data• Meet operational standards by contributing materials management information to strategic plans and review• Implement production and project productivity, quality and customer service standards; resolving problems, identifying material management system improvements

Assisted 6 Executive Vice Presidents and Engineering Staff of 35Kept calendars, made all travel and meeting arrangements, processed invoices and expense reportsMaintain and update databaseInterfaced with various department managersAttended weekly Project MeetingsResearched parameters for government bidding requirementsPrepared proposal documentation for bidsModified specifications and forms for clientsCoordination of motor pool activitiesDirected activities of interns