Sheila TwogoodInside/Outside Sales Representativestwogood2002@yahoo.comExperience* Over 20 years experience in Inside/Outside Sales, mainly in the steel and appliance industries. A relationship builder and problem solver with excellent presentation skills. Major accomplishments* Surpassed team and personal sales goals during tenure at Valbruna Stainless. * Exceeded sales team goal for 3 years at BlueScope Steel. * Built strong customer relationships, provided excellent customer service. Improved customer retention by 75% and created 20% new sales. * Improved projected sales goal at Lalani Steel by 35% during the 2009-2010 time frame. * Managed over 25 customer accounts at Lalani Steel. These new customers were a direct result of cold calls and due dilligence in a short amount of time.* Provided Inside Sales support to 5 District Managers in the U.S. & Canada helping them increase sales goals by 50%.Value* Known for my excellent organizational skills. Extremely detail oriented with a strong ability to multi task at various levels of business . I prescribe to the "zero error" philosophy. * Passionate about building strong relationships. My customer's become "like" friends. As a competent sales representative, I enable my customer's to feel at ease during conversations and meetings. This has been my trait during my entire career. * Ability to penetrate customer accounts both tactically and strategically. Understanding the customer's needs allows me to create viable business solutions.Specialties: Inside/Outside Sales Representative, Relationship Development, Customer Advocate, SAP, MCMS